WebChatAgent Academy

Learn how to build a chatbot that really works

Start with the dashboard, add your own content, design the widget and test the finished chatbot. The guides use the real interface and show the result of each setup.

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19
Learning paths
8
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19 tutorials

How to train a chatbot on your website and PDFs
Knowledge base
EN · DE — Available in English and German
Beginner 15 min read

How to train a chatbot on your website and PDFs

A practical beginner guide to crawling your website, uploading a PDF and verifying that your chatbot answers from both sources.

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WebChatAgent chatbot configuration fully explained
Getting started
EN · DE — Available in English and German
Intermediate 18 min read

WebChatAgent chatbot configuration fully explained

A field-by-field guide to the settings that control answer quality, speed, security and behavior.

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How to set up proactive chatbot triggers
Widget & experience
EN · DE — Available in English and German
Intermediate 18 min read

How to set up proactive chatbot triggers

Start helpful conversations from real visitor behavior with built-in anti-annoyance controls.

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How to use the Knowledge Optimizer completely
Optimization
EN · DE — Available in English and German
Advanced 22 min read

How to use the Knowledge Optimizer completely

Diagnose a weak answer, improve the right layer and prove the result with the same test.

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Connect a chatbot to a REST API without code
Integrations
EN · DE — Available in English and German
Advanced 21 min read

Connect a chatbot to a REST API without code

Let the AI helper configure a public customer lookup, then prove both the authorized and denied results.

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How to hand off an AI chatbot to human support
Integrations
EN · DE — Available in English and German
Intermediate 17 min read

How to hand off an AI chatbot to human support

Create a dependable escalation path and practice the full agent takeover workflow.

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The WebChatAgent Data Sources interface explained
Knowledge base
EN · DE — Available in English and German
Beginner 19 min read

The WebChatAgent Data Sources interface explained

Know what every source type, status and management action means before changing the knowledge base.

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How to customize the complete chatbot widget
Widget & experience
EN · DE — Available in English and German
Beginner 18 min read

How to customize the complete chatbot widget

Build a branded, accessible widget and verify its behavior on desktop and mobile.

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How to set up the Action Bar and lead forms
Widget & experience
EN · DE — Available in English and German
Intermediate 17 min read

How to set up the Action Bar and lead forms

Turn the widget footer into a focused conversion path without overloading visitors.

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The complete WebChatAgent dashboard explained
Getting started
EN · DE — Available in English and German
Beginner 16 min read

The complete WebChatAgent dashboard explained

Find the right surface quickly and understand what every daily number actually measures.

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How to understand chatbot analytics and KPIs
Analytics & growth
EN · DE — Available in English and German
Intermediate 17 min read

How to understand chatbot analytics and KPIs

Turn dashboard metrics into defensible product, content and conversion decisions.

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How to find unanswered questions and knowledge gaps
Analytics & growth
EN · DE — Available in English and German
Beginner 15 min read

How to find unanswered questions and knowledge gaps

Turn real visitor questions into a prioritized, testable knowledge-base roadmap.

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How to choose the best AI model for your chatbot
Optimization
EN · DE — Available in English and German
Intermediate 18 min read

How to choose the best AI model for your chatbot

Replace model-name guesswork with a scored evaluation on your own questions and constraints.

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How to write a good customer service system prompt
Optimization
EN · DE — Available in English and German
Intermediate 19 min read

How to write a good customer service system prompt

Create a concise operational prompt that guides behavior without trying to replace missing knowledge.

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How to reduce chatbot hallucinations and wrong answers
Optimization
EN · DE — Available in English and German
Advanced 21 min read

How to reduce chatbot hallucinations and wrong answers

Diagnose whether a wrong answer came from content, retrieval, instructions or the model before applying a fix.

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How to capture and manage leads with a chatbot
Analytics & growth
EN · DE — Available in English and German
Intermediate 17 min read

How to capture and manage leads with a chatbot

Collect contact details naturally, then turn every captured record into an owned follow-up workflow.

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How to analyze chatbot feedback and interest signals
Analytics & growth
EN · DE — Available in English and German
Intermediate 16 min read

How to analyze chatbot feedback and interest signals

Convert ratings and interest signals into evidence-backed answer improvements instead of vanity scores.

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How to build a private AI Team Wiki
Teams & internal knowledge
EN · DE — Available in English and German
Intermediate 24 min read

How to build a private AI Team Wiki

Give employees one place to ask questions across approved internal documents and systems.

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How to set up an AI phone assistant
AI phone assistant
EN · DE — Available in English and German
Intermediate 28 min read

How to set up an AI phone assistant

Configure every phone setting, then prove the assistant can answer a real knowledge question before callers reach it.

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