WebChatAgent Academy

Learn how to build a chatbot that really works

Start with the dashboard, add your own content, design the widget and test the finished chatbot. The guides use the real interface and show the result of each setup.

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23 tutorials

WebChatAgent dashboard tutorial: every menu explained
Getting started
EN · DE — Available in English and German
Beginner 54 min read

WebChatAgent dashboard tutorial: every menu explained

Click through all 27 dashboard areas and learn what each page is for, what a real record looks like and what to do next.

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Chatbot settings explained: model, prompt and security
Getting started
EN · DE — Available in English and German
Beginner 29 min read

Chatbot settings explained: model, prompt and security

A beginner-friendly field-by-field walkthrough with a real EU-model configuration, exact domain rules and two verified answer examples.

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How to train an AI chatbot on your website and PDFs
Knowledge base
EN · DE — Available in English and German
Beginner 15 min read

How to train an AI chatbot on your website and PDFs

A practical beginner guide to crawling your website, uploading a PDF and verifying that your chatbot answers from both sources.

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WebChatAgent data sources: every control explained
Knowledge base
EN · DE — Available in English and German
Beginner 27 min read

WebChatAgent data sources: every control explained

Understand the complete Data Sources workspace and maintain a reliable chatbot knowledge base without guesswork.

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How to customize an AI chatbot widget and embed it
Widget & experience
EN · DE — Available in English and German
Beginner 31 min read

How to customize an AI chatbot widget and embed it

A beginner-friendly field-by-field walkthrough with a real branded preview, grounded answer and production-ready floating-widget embed.

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How to install an AI chatbot in WordPress step by step
Integrations
EN · DE — Available in English and German
Beginner 28 min read

How to install an AI chatbot in WordPress step by step

A field-by-field WordPress setup with floating and inline placement, exact domain rules, a real test question and practical cache fixes.

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How to add a chatbot to WordPress with block, widget or shortcode
Integrations
EN · DE — Available in English and German
Beginner 30 min read

How to add a chatbot to WordPress with block, widget or shortcode

A detailed post-installation guide for choosing the right placement, configuring page-specific assistants and testing the complete visitor experience.

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Chatbot-to-human handoff: complete live chat workflow
Integrations
EN · DE — Available in English and German
Beginner 27 min read

Chatbot-to-human handoff: complete live chat workflow

A beginner-friendly end-to-end handoff with a real visitor, full agent context, delivered reply and grounded bot answer after closure.

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Chatbot analytics: KPIs, filters and conversion explained
Analytics & growth
EN · DE — Available in English and German
Beginner 31 min read

Chatbot analytics: KPIs, filters and conversion explained

Read every analytics card correctly, reproduce the calculation and turn one signal into a useful next action.

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How to find and fix chatbot knowledge gaps
Analytics & growth
EN · DE — Available in English and German
Beginner 27 min read

How to find and fix chatbot knowledge gaps

Turn real No Information questions into a prioritized, owned and repeatable knowledge-base improvement process.

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AI chatbot Knowledge Optimizer: complete tutorial
Optimization
EN · DE — Available in English and German
Advanced 30 min read

AI chatbot Knowledge Optimizer: complete tutorial

Use one fixed question set to diagnose the failing layer, make one controlled change and prove whether the answer actually improved.

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How to write a customer service chatbot system prompt
Optimization
EN · DE — Available in English and German
Intermediate 31 min read

How to write a customer service chatbot system prompt

Turn a vague support persona into measurable operating instructions, then prove that it answers known facts and safely declines unsupported claims.

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Best AI model for a chatbot: how to test and compare
Optimization
EN · DE — Available in English and German
Intermediate 26 min read

Best AI model for a chatbot: how to test and compare

Choose a chatbot model with your own questions, a simple scorecard and real side-by-side results instead of relying on model rankings.

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How to reduce AI chatbot hallucinations safely
Optimization
EN · DE — Available in English and German
Beginner 32 min read

How to reduce AI chatbot hallucinations safely

Trace one unsupported answer through active sources, extraction and retrieval checks, evidence rules and a final known-versus-unknown regression test.

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Chatbot lead capture: collect and manage qualified leads
Analytics & growth
EN · DE — Available in English and German
Beginner 28 min read

Chatbot lead capture: collect and manage qualified leads

Turn high-intent conversations into an owned, privacy-conscious lead workflow—and verify the data before anybody follows up.

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Chatbot feedback analytics: turn ratings into better answers
Analytics & growth
EN · DE — Available in English and German
Beginner 29 min read

Chatbot feedback analytics: turn ratings into better answers

Compare one negative and one positive rating, inspect the exact answer context and retest in a fresh session—without mistaking feedback for conversion.

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Proactive chatbot triggers: setup, examples and analytics
Widget & experience
EN · DE — Available in English and German
Intermediate 25 min read

Proactive chatbot triggers: setup, examples and analytics

Start helpful conversations from real visitor behavior with built-in anti-annoyance controls.

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How to connect an AI chatbot to a REST API without code
Integrations
EN · DE — Available in English and German
Beginner 35 min read

How to connect an AI chatbot to a REST API without code

Turn one plain-English request into a reviewed REST connector, then prove that the correct email reveals only approved fields while a wrong email reveals nothing.

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Pass customer context to an AI chatbot for ecommerce
Integrations
EN · DE — Available in English and German
Intermediate 28 min read

Pass customer context to an AI chatbot for ecommerce

Let a signed-in order page provide the current order ID, prove the connector uses it, replace it when the visitor switches orders and secure the production pattern.

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AI email assistant setup: drafts, auto-send and safety
Integrations
EN · DE — Available in English and German
Beginner 31 min read

AI email assistant setup: drafts, auto-send and safety

Connect a support mailbox, let AI prepare grounded email drafts and keep human review until your evidence supports narrow automation.

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How to create a private AI team wiki for employees
Teams & internal knowledge
EN · DE — Available in English and German
Beginner 33 min read

How to create a private AI team wiki for employees

Give employees one protected place to ask questions across approved internal documents, then prove access control and answer quality before launch.

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AI phone assistant setup: number, voice, rules and test
AI phone assistant
EN · DE — Available in English and German
Intermediate 32 min read

AI phone assistant setup: number, voice, rules and test

Configure the phone channel safely, verify one real text-simulator answer and keep activation blocked until audio, consent and routing pass a controlled test.

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How to set up a white label chatbot platform as an admin
Getting started
EN · DE — Available in English and German
Beginner 38 min read

How to set up a white label chatbot platform as an admin

A practical WL-admin workflow from the first platform check to a safely restricted test customer, verified customer view and exact cleanup.

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