Alternative to Freshworks: Comparison with WebChatAgent
Compare enterprise suite with per-agent pricing vs focused AI chatbot with per-plan pricing.
Introduction
Freshworks is a large enterprise software company offering multiple products including Freshdesk (helpdesk), Freshchat (chat), and Freshsales (CRM). Their chat solution, Freshchat, provides omnichannel messaging with AI chatbots across web, WhatsApp, and social channels. WebChatAgent is a focused AI chatbot that learns from your website automatically. This comparison helps you decide between a comprehensive suite and a specialized solution.
What is Freshworks (Freshchat)?
Freshchat is Freshworks' customer messaging product that combines live chat with AI chatbots. It offers a no-code bot builder for creating conversation flows, omnichannel support (web, WhatsApp, Facebook, Instagram, Apple Business Chat), and integration with 400+ third-party apps. The platform supports 33+ languages and can be integrated with Freshdesk for full helpdesk functionality.
Pricing uses a per-agent model. The Free plan offers limited features, while paid plans start at $19/agent/month (Growth) and go up to $79/agent/month (Enterprise) for advanced features and AI capabilities.
What is WebChatAgent?
WebChatAgent is a Germany-hosted AI chatbot that learns from your website automatically. Enter your URL, and AI crawls all your pages to answer customer questions 24/7. You can also upload documents (PDF, Word, Excel) to expand the knowledge base.
Key features include:
- Live Chat with Auto-Translation – When AI can't help, humans take over. Messages are automatically translated between languages.
- Knowledge Gap Detection – See which questions AI couldn't answer. Improve your content based on real customer needs.
- AI Team Wiki – Use the same AI for internal team questions about policies, processes, and how-to guides.
- API Connectors – Connect to any REST API for live data (inventory, orders, pricing, appointments).
- Multi-Channel – Website widget, WordPress plugin, WhatsApp integration. Instagram and Facebook Messenger coming soon.
- AI Product Advisor – Guide customers to the right products based on their needs.
- Callback Request Tool – Let customers request a callback when they prefer phone contact.
- Automatic Re-indexing – Website changes are detected and the knowledge base updates automatically.
Pricing is per plan (€15-69/month), not per agent – your whole team can use it.
Enterprise suite vs focused AI chatbot approach.
Per-Agent vs Per-Plan Pricing
Freshchat: $19-79 per agent per month. A 5-person team costs $95-395/month.
WebChatAgent: €15-69 per plan. A 5-person team costs €15-69/month total (same price).
Feature Comparison
| Feature | Freshchat | WebChatAgent |
|---|---|---|
| Product Type | Enterprise chat suite | Focused AI chatbot |
| Pricing Model | Per agent ($19-79/agent) | Per plan (€15-69 total) |
| AI Chatbot | Freddy AI (paid plans) | Included in all plans |
| Auto Website Learning | No (manual bot building) | Yes (enter URL) |
| Bot Builder | No-code flow builder | AI auto-learns (no building) |
| Live Chat | Yes | Yes (Standard+) |
| Yes | Yes (Standard+) | |
| Instagram/Facebook | Yes | Coming soon |
| Integrations | 400+ apps | API Connectors, Zapier |
| Data Hosting | USA (EU available) | Germany (EU) |
| Knowledge Gap Detection | No | Yes |
| AI Team Wiki | No | Yes |
💰 Pricing Comparison
Cost Example: 5 Support Team Members
Freshchat (Per Agent)
- • Growth: $19/agent/month
- • Pro: $49/agent/month
- • Enterprise: $79/agent/month
5 agents on Pro:
$245/month
Grows with team size
WebChatAgent (Per Plan)
- • Basic: €15/month
- • Standard: €29/month
- • Premium: €69/month
5 team members:
€29/month
Same price for any team size
WebChatAgent is ~88% cheaper for a 5-person team.
Why WebChatAgent is Different
Per-Plan Pricing
One price for your whole team. Freshchat's per-agent pricing grows with every new hire.
No Bot Building Required
Freshchat requires building bot flows. WebChatAgent AI learns from your website automatically.
Knowledge Gap Detection
See which questions AI couldn't answer. Improve your website content based on real needs.
Germany-Hosted (GDPR)
All data stays in Germany. Freshworks is US-based with optional EU data centers.
AI Team Wiki
Use the same AI for internal team questions. Freshchat doesn't offer this feature.
Setup in Minutes
Enter your URL and go. Freshchat requires integration setup, bot building, and configuration.
Pricing Overview
Freshchat Pricing (USD, per agent)
- Up to 10 agents
- No AI chatbot
- Limited features
- Basic chatbot
- Channels included
- Basic analytics
- Advanced bots
- Auto-assignment
- Custom reports
- Freddy AI
- IP allowlisting
- SLA policies
WebChatAgent Pricing (EUR, per plan)
- 350 messages/month
- AI included
- Auto website learning
- 350 messages/month
- 2 AI agents
- No branding
- 2,500 messages/month
- Live Chat + WhatsApp
- AI Team Wiki
- 6,000 messages/month
- 10 AI agents
- Priority support
Note: Prices as of November 2025. Please check official websites for current pricing.
When to Use Which Tool
Freshchat makes sense if you need:
- Integration with Freshdesk for full helpdesk functionality
- More social channels (Instagram, Facebook, Apple Business Chat)
- 400+ pre-built integrations
- No-code bot builder for custom flows
- Enterprise features like SLA policies and IP allowlisting
WebChatAgent is the better choice if you:
- Want AI that learns from your website automatically
- Prefer per-plan pricing (not growing with team size)
- Need GDPR-compliant hosting in Germany
- Want Knowledge Gap Detection and AI Team Wiki
- Prefer quick setup without building bot flows
Summary
Freshchat is part of the Freshworks enterprise suite with per-agent pricing and extensive integrations. WebChatAgent is a focused AI chatbot with per-plan pricing and automatic website learning. For a 5-person team, WebChatAgent costs ~88% less than Freshchat Pro. If you need just AI chat without building flows, WebChatAgent is simpler and more affordable. If you need full enterprise features and Freshdesk integration, Freshchat is the more comprehensive choice.
Frequently Asked Questions
How much cheaper is WebChatAgent?
A 5-person team on Freshchat Pro costs $245/month ($49 × 5). The same team on WebChatAgent Standard costs €29/month. That's about 88% cheaper because WebChatAgent charges per plan, not per agent.
Does Freshchat have AI chatbot?
Yes, Freshchat offers "Freddy AI" but it requires manual bot building and is only available in higher-tier plans. WebChatAgent AI learns from your website automatically and is included in all plans.
Where is data hosted?
Freshworks is US-based with optional EU data centers. WebChatAgent is hosted in Germany by default, ensuring full GDPR compliance.
Which is faster to set up?
WebChatAgent is faster. Enter your URL and AI starts learning immediately. Freshchat requires integration setup, channel configuration, and manual bot building.
Can I use WebChatAgent with other helpdesk tools?
Yes, WebChatAgent integrates via API Connectors and Zapier. However, if you need tight Freshdesk integration specifically, Freshchat would be the natural choice.