Alternative to LiveChat: Comparison with WebChatAgent
A neutral, fact-based comparison of LiveChat and WebChatAgent for businesses evaluating chat solutions.
Introduction
LiveChat is one of the most popular live chat solutions, trusted by 35,000+ businesses. It's primarily a human-first platform – agents chat with customers in real-time, with AI features available as separate add-ons. WebChatAgent takes the opposite approach: AI handles most questions automatically, with humans stepping in only when needed. This comparison helps you understand which approach fits your business better.
What is LiveChat?
LiveChat is a customer service platform focused on real-time human support. Agents use the LiveChat app to chat with website visitors, answer questions, and close sales. The platform offers 200+ integrations including Shopify, WhatsApp, Facebook, and Slack. AI chatbot features are available through their separate "ChatBot" product, which requires an additional subscription.
LiveChat uses per-agent pricing – the more support staff you have, the more you pay. Plans start at $20/month per agent (billed annually), making costs scale with your team size.
What is WebChatAgent?
WebChatAgent is a Germany-hosted AI chatbot that learns from your website automatically. Enter your URL, and AI crawls all your pages to answer customer questions 24/7. You can also upload documents (PDF, Word, Excel) to expand the knowledge base.
Key features include:
- Live Chat with Auto-Translation – When AI can't help, humans take over. Messages are automatically translated between languages.
- Knowledge Gap Detection – See which questions AI couldn't answer. Improve your content based on real customer needs.
- AI Team Wiki – Use the same AI for internal team questions about policies, processes, and how-to guides.
- API Connectors – Connect to any REST API for live data (inventory, orders, pricing, appointments).
- Multi-Channel – Website widget, WordPress plugin, WhatsApp integration. Instagram and Facebook Messenger coming soon.
- AI Product Advisor – Guide customers to the right products based on their needs.
- Callback Request Tool – Let customers request a callback when they prefer phone contact.
- Automatic Re-indexing – Website changes are detected and the knowledge base updates automatically.
Pricing is per plan (not per-agent), so costs don't increase as your team grows.
Feature overview of both chat platforms.
Feature Comparison
The following table provides an overview of key differences between the platforms.
| Feature | LiveChat | WebChatAgent |
|---|---|---|
| Primary Approach | Human-first (agents chat live) | AI-first (bot answers, humans assist) |
| Pricing Model | Per agent ($20-59/agent/month) | Fixed per plan (€15-69/month, not per agent) |
| AI Chatbot | Separate product (ChatBot) – extra cost | Included in all plans |
| Knowledge Learning | Manual setup required | Automatic (crawls your website) |
| Live Chat | Yes (core feature) | Yes (Standard plan and up) |
| Data Hosting | USA / EU (optional) | Germany (EU) |
| WhatsApp Integration | Yes | Yes (Standard plan and up) |
| Team Wiki (Internal) | No | Yes (AI Team Wiki) |
| API Connectors | Via integrations | Yes (live data from your systems) |
| Knowledge Gap Detection | No | Yes |
💰 The Pricing Difference
LiveChat and WebChatAgent use completely different pricing models:
Per-Agent vs. Per-Plan Pricing
LiveChat (Per Agent)
- • Starter: $20/agent/month
- • Team: $41/agent/month
- • Business: $59/agent/month
Example with 5 agents:
= $100-295/month
+ ChatBot costs extra
WebChatAgent (Per Plan)
- • Basic: €15/month (unlimited team)
- • Standard: €29/month (unlimited team)
- • Premium: €69/month (unlimited team)
Example with 5 team members:
= €29/month total
AI included, price stays same
With 5 team members, WebChatAgent is up to 10x cheaper than LiveChat.
Features Only in WebChatAgent
WebChatAgent includes tools that LiveChat doesn't offer – or charges extra for:
AI Chatbot Included
LiveChat requires separate ChatBot subscription ($52-424/month extra). WebChatAgent includes AI in all plans.
Per-Plan Pricing (Not Per Agent)
Pay per plan, not per team member. LiveChat charges per agent – costs grow with your team.
Automatic Content Learning
Enter your URL and AI learns from your website. No manual FAQ setup or chatbot training needed.
Knowledge Gap Detection
See which questions your bot couldn't answer. Improve your content based on real customer needs.
AI Team Wiki
Use the same AI for internal questions. Your team can ask about policies, procedures, and how-to guides.
Germany-Hosted (Full GDPR)
All data stays in Germany. LiveChat offers EU hosting as an option, but WebChatAgent is Germany-only by default.
Pricing Overview
LiveChat Pricing (USD, per agent)
- 60-day chat history
- Basic widget customization
- No AI chatbot
- Unlimited chat history
- Full widget customization
- Basic reporting
- Advanced reporting
- Staffing prediction
- Work scheduler
- Separate product!
- AI automation
- Visual bot builder
WebChatAgent Pricing (EUR, per plan)
- 350 messages/month
- AI included
- Auto website learning
- 350 messages/month
- 2 AI agents
- No branding
- 2,500 messages/month
- Live Chat + WhatsApp
- AI Team Wiki
- 6,000 messages/month
- 10 AI agents
- Priority support
Note: Prices as of November 2025. Please check official websites for current pricing.
When to Use Which Tool
LiveChat makes sense if you:
- Want humans to handle all conversations (no AI automation)
- Have a large support team and budget for per-agent pricing
- Need 24/7 human coverage and can staff accordingly
- Prefer a human-first approach with AI as optional add-on
WebChatAgent is the better choice if you:
- Want AI to handle most questions automatically (save staff time)
- Prefer per-plan pricing that doesn't grow with team size
- Need GDPR compliance with Germany-hosted data
- Want AI included without buying a separate product
- Have a small team but need 24/7 availability
Summary
LiveChat is excellent for businesses that want humans chatting with every customer – but costs grow with team size and AI requires a separate subscription. WebChatAgent is built for AI-first automation – most questions are answered automatically, humans only help when needed, and pricing is flat regardless of team size. For businesses wanting to reduce support workload while maintaining quality, WebChatAgent offers more value at a lower cost.
Frequently Asked Questions
Why consider WebChatAgent as an alternative to LiveChat?
WebChatAgent includes AI chatbot in all plans (LiveChat charges extra for ChatBot), uses per-plan pricing instead of per-agent, and is hosted in Germany for full GDPR compliance. If you want automation without paying per team member, WebChatAgent is more cost-effective.
Does LiveChat include AI chatbot?
No. LiveChat is human-first live chat software. AI chatbot features require their separate "ChatBot" product, which costs $52-424/month extra. WebChatAgent includes AI in all plans, starting free.
How does pricing compare with a 5-person team?
LiveChat: 5 agents × $41/month = $205/month (Team plan) + ChatBot if you want AI. WebChatAgent: €29/month flat (Standard plan) – unlimited team members, AI included. WebChatAgent is up to 10x cheaper for teams.
Which is better for automation?
WebChatAgent. It's built for AI-first automation – the bot learns from your website and handles most questions automatically. LiveChat is designed for human agents with AI as an optional add-on.
Is LiveChat GDPR-compliant?
LiveChat offers EU data hosting as an option. WebChatAgent is Germany-hosted by default, making GDPR compliance simpler and more straightforward for EU businesses.