Answer Page messages
Incoming Messenger texts use the assistant’s configured knowledge, instructions and tools.
Facebook Messenger channel
Your AI assistant for Messenger and Facebook comments
Connect a Facebook Page. WebChatAgent answers Page messages, reacts to new post comments and turns individual requests into private conversations or team handovers.
- Connect a Facebook Page
- Public or private comment replies
- Human takeover in Messenger
Facebook Page connectedLive
01Comment
02Messenger
03Qualified inquiry
One assistant, two Facebook surfaces
Answer where customers already engage
Use one configured assistant for private Messenger conversations and new comments on the connected Facebook Page.
Handle new comments
The assistant reads available post and thread context before preparing a concise answer.
Qualify interest
Collect relevant details for offers, callbacks, appointments or other configured workflows.
Let your team take over
Active live-chat conversations are routed to the team and no longer receive parallel AI answers.
Three connected workflows
From a public question to a useful outcome
Comments, Messenger history and team handover are treated as one deliberate customer journey.
- 01
Messenger messages
Reply around the clock from approved knowledge and retain context for follow-up questions.
- 02
Facebook comments
Answer below the post or move the real conversation into a private Messenger reply.
- 03
Lead or team handover
Collect configured details or route the conversation to live chat when a person is needed.
Choose the right surface
Keep it public or continue in Messenger
Select the comment mode for each connected assistant based on how personal the typical question is.
Continue privately
Ideal when the answer may become personal, sales-focused or require several follow-up questions.
- Short note below the Facebook comment
- Full answer as a private reply in Messenger
- AI disclosure included in the first private reply
Answer publicly
Useful for opening hours, general offer questions and answers that benefit the whole thread.
- Answer appears directly below the comment
- First AI reply in the thread is labelled
- Concise format suitable for the public feed
Setup
Connect a Facebook Page in a few steps
WebChatAgent handles the authorization and webhook connection. If you manage several Pages, you can choose the Page assigned to the assistant.
What you need
- A Facebook account that manages the Page
- A Facebook Page with Messenger access
- A configured WebChatAgent assistant
- Premium plan or an active trial
- 01
Prepare the assistant
Add the Page-relevant website content, documents, instructions and handover rules.
- 02
Connect Facebook
Start the connection from Channels and authorize access to the Pages you manage.
- 03
Select the Page and mode
Choose the Page, enable comment replies and set public or private handling.
- 04
Test both entry points
Send a Page message and a comment, then verify knowledge, disclosure and takeover.
Clear controls
Automation that respects the conversation owner
WebChatAgent uses verified webhooks, encrypted tokens, duplicate protection and the same live-chat ownership rules as the website assistant.
- Page and user tokens are stored encrypted
- Duplicate Meta deliveries are filtered
- The first bot message contains an AI disclosure
- Contact language and name support the team view
- Active human conversations suppress AI replies
Questions
Facebook Messenger chatbot FAQ
Clear answers about Page messages, comments and setup.
It answers incoming text messages sent to the connected Facebook Page and keeps follow-up questions in the same conversation context.
Turn your Facebook Page into a responsive channel
Connect the Page, test messages and comments with your own knowledge, and define exactly when the assistant or your team responds.
Messenger activation requires Premium or an active trial.
Is the workshop suitable for complete beginners?