Where do the answers come from?

The agent uses the websites and other knowledge sources you deliberately add. You can review and update these sources in the dashboard.

Do I need to program anything?

No. Enter your website, review the indexed content and install the widget using the integration code or WordPress plugin.

What should the chatbot not answer?

It should not claim live stock, order or delivery status unless the relevant API is configured. Payment, complaints and exceptional cases should be escalated safely.

Can a person take over the conversation?

Yes. With live chat enabled, your team can take over when a request needs personal attention.

Built for online shops

An AI chatbot for online shops that works from your website

Answer product, shipping and return questions from your shop content, capture contact details and hand complex requests to your support team.

Test your own website

Enter a public website. We will carry the address into setup so you can create an agent from its content.

Practical use cases

What the chatbot can handle for online shops

product questions, shipping, returns and support handoff. The scope stays under your control.

Product questions

Help shoppers understand product details already available in your catalogue.

Shipping and returns

Explain published delivery and returns policies.

Contact details

Collect the information support needs to follow up.

Support handoff

Pass unusual cases or complaints to a person.

Illustrative example

Example: choosing a product

The chatbot uses configured catalogue information and states when live data is unavailable.

WebChatAgent

Illustrative example

Is the blue backpack suitable as cabin luggage?

Its published dimensions are 45 × 30 × 18 cm. Please also check your airline’s current limits.

Can it arrive by Friday?

I can explain the standard shipping times. A live delivery promise requires a configured shop or shipping API.

Getting started

From website to chatbot in three steps

01
Enter your website
We validate the public address and keep it ready for onboarding.
02
Create and review the agent
WebChatAgent indexes the selected website content. You review the knowledge and behaviour before publishing.
03
Add it to your site
Install the widget with the integration code or the WordPress plugin.

Transparent foundations

Trust based on verifiable features

No invented ROI claims or anonymous testimonials—just product capabilities you can check.

Hosting in Germany

Infrastructure and data-protection details are documented transparently.

DPA available

A data processing agreement is available for business customers.

Human handoff

Live chat lets your team take over conversations when needed.

WordPress plugin

A dedicated plugin simplifies installation on WordPress websites.

Pricing Privacy Policy Legal Notice Documentation

The neutral proof: test your own content

Instead of relying on a generic demo, use your own public website and review the generated answers yourself before publishing anything.

Start with the website you already have

Validate your URL now and continue with the existing WebChatAgent setup.

Frequently asked questions about chatbots for online shops

It can support product questions, shipping, returns and support handoff, based on the content and processes you configure.

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