How does the AI take an order?

It asks for the details you define, such as item, quantity and contact details, and sends you the order immediately as a structured summary by email.

Can the AI write into my shop system?

It checks order status live via API connectors, e.g. WooCommerce or Shopify. Whether an order is created directly in your system depends on your API, with a connector that is possible too.

What about reservations?

The AI takes reservations the same way. With Google Calendar connected it books them straight into the calendar.

Does the AI understand item numbers and jargon?

Yes, it knows your product data from the knowledge base and asks targeted follow-ups when something is unclear instead of guessing.

What does order taking cost?

It is part of the phone add-on from €39/month with 100 minutes, available from the Basic plan.

How fast am I up and running?

Fill the knowledge base with product data, connect a number, define the fields to capture. An afternoon is usually enough.

Use case · Orders

Take orders even when your hands are full

The AI takes orders and reservations by phone, answers questions about products and delivery times and, if you want, checks the status right in your shop system.

Captures orders and reservations in a structured way
Answers product and delivery questions from your knowledge base
Checks order status live in your shop, e.g. WooCommerce or Shopify
Captured orders arrive neatly structured in your inbox

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Missed calls can mean missed revenue

Lunch rush, packed workshop, trade-fair week: that is exactly when the phone rings most. The AI can take orders, collect the details in a structured way and forward captured orders to you. It answers questions about products, prices or delivery times from your knowledge base. With a suitable shop connection, it can also retrieve order status.

Features

How order taking works

Structured capture

Item, quantity, name, callback number: the AI asks for what you need and picks up the caller's number automatically.

Order status live

Via API connectors the AI checks the status in your shop, e.g. WooCommerce or Shopify, optionally with an email match.

Product questions included

Availability, prices, delivery time: answered from your knowledge base without interrupting your team.

Straight to your inbox

Captured orders arrive as structured email summaries, ready to process.

Transfer when needed

Special requests or complaints get put through to your team directly.

After closing time too

Orders come in during evenings and weekends. When call forwarding is active, the AI captures the details in a structured way.

Use Cases

Where phone order taking pays off

Restaurants & delivery

During the rush the AI takes orders and reservations while the team cooks and delivers.

Retail & specialty stores

Reorders and availability questions run over the phone without anyone leaving the sales floor.

Wholesale & suppliers

Regulars phone in reorders, the AI captures item numbers and quantities reliably.

Workshops & production

Spare-part requests and jobs arrive structured instead of ending up on sticky notes.

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FAQ

Frequently asked questions

Take more orders during busy call periods

Let the AI take the orders while your team runs the business.

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