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Hybrid Support

AI Live Chat with Human Takeover

AI answers routine questions instantly. For complex requests, your team takes over with one click while keeping the full conversation history, automatic translation, and file attachments.

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AI Handles the Routine
Your AI agent answers FAQs, qualifies leads, and books appointments around the clock. Your team stays free for complex requests.
Your Team Takes Over
Join any active conversation when needed. The AI pauses while the conversation history and context remain available.
Real-Time Alerts
Email and push notifications flag requests immediately. Respond from desktop or mobile.

How Live Takeover Works

Four clear steps from an AI answer to personal support in real time.

  1. Step 1

    Visitor Starts Chat

    A visitor asks in the chat widget. The AI answers instantly from your content.

  2. Step 2

    Get Notified

    For complex requests, WebChatAgent notifies you immediately by email or push.

  3. Step 3

    Take Over Live

    With one click, you jump into the conversation. The AI pauses, and you take control.

  4. Step 4

    Continue the Conversation

    Reply in real-time, send attachments, and use automatic two-way translation.

What Makes Our Live Chat Special

  • Automatic two-way translation (e.g., admin writes in English, visitor reads in German)
  • Send and receive file attachments in the live chat conversation
  • Proactively join active bot conversations, not just on handover requests
  • Real-time email and push notifications
  • Full chat history and context preserved during takeover
  • Works on desktop, tablet, and smartphone
Live Chat Demo
Here's what a typical handover looks like
I have a question about my order #12345. Can you help me?
Of course! Let me connect you with a team member who can assist you right away.
AI → Team member
Hi there! I've found your order. How can I help you?

Frequently asked about Live Chat

Everything you need to know about handing off chats from the AI chatbot to your team.

Explore related features

All features work together as one complete suite for AI chatbots and live chat.

Built-In Tools

Capture leads, book appointments, and send transactional messages, all natively built into the chatbot. No third-party plugins required.

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Action Bar & Forms

Turn conversations into conversions with custom action buttons, quick replies, and lead-gen forms inside the chat widget.

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Engage visitors automatically

Reach visitors at the right moment with smart auto-greetings, exit-intent messages, and scroll-based triggers that drive more engagement.

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See all features in the pricing table

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