AI Live Chat with Human Takeover
AI answers routine questions instantly. For complex requests, your team takes over with one click while keeping the full conversation history, automatic translation, and file attachments.
- AI Handles the Routine
- Your AI agent answers FAQs, qualifies leads, and books appointments around the clock. Your team stays free for complex requests.
- Your Team Takes Over
- Join any active conversation when needed. The AI pauses while the conversation history and context remain available.
- Real-Time Alerts
- Email and push notifications flag requests immediately. Respond from desktop or mobile.
How Live Takeover Works
Four clear steps from an AI answer to personal support in real time.
- Step 1
Visitor Starts Chat
A visitor asks in the chat widget. The AI answers instantly from your content.
- Step 2
Get Notified
For complex requests, WebChatAgent notifies you immediately by email or push.
- Step 3
Take Over Live
With one click, you jump into the conversation. The AI pauses, and you take control.
- Step 4
Continue the Conversation
Reply in real-time, send attachments, and use automatic two-way translation.
What Makes Our Live Chat Special
- Automatic two-way translation (e.g., admin writes in English, visitor reads in German)
- Send and receive file attachments in the live chat conversation
- Proactively join active bot conversations, not just on handover requests
- Real-time email and push notifications
- Full chat history and context preserved during takeover
- Works on desktop, tablet, and smartphone
- Hours per weekday: outside them the chatbot doesn't offer a person and, if Collect contact details is on, takes the request instead
- Works in the floating chat window and in the inline chat embedded right in your page
Frequently asked about Live Chat
Everything you need to know about handing off chats from the AI chatbot to your team.
Two ways: the visitor clicks a "Talk to a human" button in the widget, or the chatbot decides during the conversation that a handoff is needed. The session enters human mode and your team is notified. If no agent responds within the configured timeout (5 minutes by default), the chatbot resumes automatically.
You decide. Set name and email each to “Required”, “If possible” or “Don't ask”. “If possible” means the chatbot asks once but doesn't insist. That way your team knows who it is talking to.
Email notifications go to the recipients you configure (paid plans) or your account email (Free plan). Agents working in the Live Chat Dashboard see incoming sessions in real-time. Best practice: keep the Live Chat Dashboard open during business hours.
Yes. From the Live Chat Dashboard you see all active sessions in real-time. Click any session to claim it, the chatbot pauses and you take over. When you end the session, the chatbot resumes handling future messages.
The full chat history including AI responses is preserved and visible to the agent. The visitor experiences a continuous conversation, no reset, no repetition.
Explore related features
All features work together as one complete suite for AI chatbots and live chat.
Built-In Tools
Capture leads, book appointments, and send transactional messages, all natively built into the chatbot. No third-party plugins required.
Learn moreAction Bar & Forms
Turn conversations into conversions with custom action buttons, quick replies, and lead-gen forms inside the chat widget.
Learn moreEngage visitors automatically
Reach visitors at the right moment with smart auto-greetings, exit-intent messages, and scroll-based triggers that drive more engagement.
Learn moreReady? Create your first AI chatbot.
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