AI Email Assistant for your mailbox
Connect your support or info mailbox and let your AI answer incoming emails. Replies land as ready-to-send drafts in your mailbox for review, or go out automatically. Every reply knows the full conversation history with that sender.
Answer emails automatically
No forwarding rules, no new tools for your team. WebChatAgent connects to the mailbox you already use, reads new mail and writes grounded replies from your knowledge base. You choose per chatbot whether replies are saved as drafts for a human to send, or sent directly.
What the email assistant does
Your info@ mailbox, answered like your best support agent would.
Answers your inbox
New emails get a grounded reply from your knowledge base, typically within a few minutes.
Knows the full history
Every reply sees the complete prior correspondence with that sender, including emails from before the AI was connected.
Matches the tone
Mirrors the sender's language and form of address, formal or informal, and keeps it consistent across the thread.
Drafts or direct send
Review every reply as a draft in your mailbox, or let clear cases go out automatically.
Escalates to humans
Complaints, legal matters or explicit requests for a person always become drafts, never automatic sends.
Filters the noise
Newsletters, auto-replies, bounces and mail loops are detected and skipped automatically.
Two reply modes
Draft mode (default)
The AI writes a complete reply and saves it as a draft in your mailbox. You open it in your normal mail program, adjust if needed, and hit send. Human in the loop, zero copy-paste.
Direct send
Replies go out automatically, with a copy in your sent folder. When the AI is unsure or the sender asks for a human, it falls back to a draft instead of sending. Every automatic reply is clearly marked as AI-generated (EU AI Act compliant).
Prerequisites
An email mailbox with IMAP and SMTP access (works with IONOS, Strato, Gmail via app password and most hosting providers)
The mailbox credentials, exactly as you would enter them in a mail program like Thunderbird or Outlook
A WebChatAgent account on the Standard plan or above (the 14-day trial includes the email channel)
A configured chatbot with your knowledge base, so replies have something to stand on
Good to know: Only emails arriving after you connect the mailbox are answered. Existing mail stays untouched; earlier correspondence with a sender is only read as context so replies know the history.
Quick start guide
Four steps, about five minutes, no IT project.
Connect your mailbox
Open Integrations → Email in your chatbot's dashboard and enter the IMAP/SMTP credentials of the mailbox. Credentials are stored encrypted.
Run the connection test
One click verifies both connections and detects your drafts and sent folders automatically.
Choose the reply mode
Start with draft mode: the AI prepares replies, you send them. Switch to direct send once you trust the answers.
Send a test email
Write to the connected address from another account. Within a few minutes the reply appears as a draft in your mailbox (or in the recipient's inbox in direct send mode).
Security & best practices
Mailbox credentials are stored encrypted at rest
Only new incoming mail is answered, never the existing backlog
Every automatic reply is marked as AI-generated (EU AI Act Art. 50)
Loop protection: auto-replies, newsletters and bounces are never answered
Rate limit per sender prevents mail ping-pong between two bots
GDPR-compliant processing, covered by our data processing agreement (DPA)
Ready? Create your first AI chatbot in under 5 minutes.
Free to start. No credit card. Cancel anytime.
No credit card required. Cancel anytime.