Write emails with AI
Describe what you want to say. AI writes a draft. Ask for “Shorter” or “A friendlier tone” to adjust it.
Your AI email assistant
Make email easier
Ask questions about your emails or get help writing a message. AI uses your correspondence and company knowledge. You review the result.
- Available from Premium
- Open original emails
- You decide when to send
EmailPremium
What budget did Alex mention?
Alex mentioned a budget of EUR 12,000 for the website project.
Open original emails · Alex Morgan
Website project inquiry
We have set aside EUR 12,000 for our new website.
Connect your existing mailbox, including email on your own domain.
Gmail app password Email on your own domain IMAP SMTP
Less work in your inbox
Everything you need in one place
Get answers, write emails and keep track of conversations using your existing mailbox.
Optional: reply to emails automaticallyAsk your inbox
“When did we discuss the price?” Get an answer with relevant emails you can open directly.
Keep track of follow-ups
See which conversations still need a reply. Set reminders and get help writing a follow-up.
Save interested contacts
Mark contacts who show interest in your offer. Review and confirm AI suggestions yourself.
Talk it through with AI
“Didn’t we already answer that?” AI checks earlier emails, suggests a suitable change and asks when details are missing. Continue in the same conversation, in your language.
Spot suspicious emails
Ask AI to check for spam or fraud. See the reason for a suspicion, dismiss it or move the email to spam yourself.
How to write an email
Three steps to your draft
You describe what you want to say. AI writes the draft. You decide when to send it.
- 01
Connect your mailbox
Connect your mailbox once in settings. Then find your messages in the Email menu.
- 02
Describe your message
For example: “Thank them for the inquiry and suggest a call.” AI creates your draft.
- 03
Review and send
Read the draft and request changes if needed. When you are happy with it, click Send.
Connect the mailbox you already use
Guided setup
Connect the mailbox you already use
No forwarding maze and no extra helpdesk for your team. Enter the same IMAP and SMTP details you would use in a regular email client.
What you need
- A mailbox with IMAP and SMTP access
- Mailbox credentials or a provider-specific app password
- A configured WebChatAgent chatbot with knowledge sources
- The Premium plan or above; the 14-day trial includes email
- 1
Connect your mailbox
Open Integrations → Email in your chatbot dashboard and enter the IMAP and SMTP connection details. Credentials are encrypted at rest.
- 2
Test both connections
One click verifies incoming and outgoing mail and detects the drafts and sent folders automatically.
- 3
Choose a reply mode
Begin with draft mode to review real answers. Enable auto-send later when the knowledge base and tone match your expectations.
- 4
Send a test email
Write to the connected address from another account. After processing, the contextual response appears in drafts—or is sent automatically.
Trust & compliance
Safety is part of every reply
Your emails stay in your protected account. They are not used as public knowledge for your chatbot.
Read our privacy informationTrust & compliance
- Mailbox credentials are encrypted at rest
- Only new incoming mail is answered; the existing backlog stays untouched
- Automatic replies are marked as AI-generated
- Newsletters, bounces and auto-replies are filtered before generation
- Per-sender rate limits protect against mail loops
- GDPR-compliant processing is covered by our data processing agreement
Frequently asked questions
AI email assistant FAQ
Get answers, write emails and keep track of conversations using your existing mailbox.
What can I do in the email workspace?
Ask questions about your emails or get help writing a message. AI uses your correspondence and company knowledge. You review the result.
Does AI send my drafts automatically?
No. In the email workspace, you review the draft and send it yourself. Automatic replies to new emails are a separate, optional setting.
Does AI remember my follow-up questions?
The AI conversation is saved with the draft. Questions, answers and suggested changes remain visible when you reopen it. A reply such as “Yes, adjust that” can refer to the previous suggestion.
Does AI delete suspicious emails automatically?
No. It can flag specific signs of spam or fraud when checking or helping with an email. You see the reason and choose whether to move the message to spam or dismiss the suspicion. The check uses available email text; it does not scan attachments or replace antivirus protection.
Which email providers can I connect?
WebChatAgent works with mailboxes that provide IMAP and SMTP access, including many hosted and self-managed providers. Gmail can be connected with an app password. You enter the same server details you would use in a desktop email client.
Does the AI email assistant know the conversation history?
Yes. When writing a response, it can consider earlier correspondence with the same sender, including emails that existed before the mailbox was connected. Only new incoming emails trigger a reply; old emails remain untouched.
What happens when the AI cannot answer safely?
The email remains a draft for human review. Under the configured safety rules, complaints, legal matters, missing knowledge sources, low-confidence cases and explicit requests for a person stay in review instead of being sent automatically.
Is automated customer service email GDPR compliant?
WebChatAgent encrypts mailbox credentials at rest and processes the email channel under its data processing agreement. Your organization remains responsible for configuring appropriate knowledge sources, retention and reply rules for its use case.
How does AI usage count?
AI answers, drafts, revisions and automatic checks use your message allowance. Downloads do not use your message allowance. Examples are created once and saved, at no cost to your message allowance. Asking a question uses your allowance.
Can someone give the assistant orders by email?
No. Incoming mail is treated as content to answer, not as instructions. If a mail tries it anyway, the reply stays a draft for you.
What happens with attachments?
Document attachments (PDF, Word, Excel, CSV, text; up to two per mail, 5 MB each) are read and used for the answer. Images, scans and archives are only known by name, type and size; when the answer depends on one, the reply waits for you as a draft. Mails up to 25 MB are handled.
Can I decide which topics get answered automatically?
Yes. List the topics in plain words. The assistant labels each incoming mail; anything on your "never" list, anything outside your "only these" list and any mail mixing several topics waits for you as a draft.
Does the assistant tell a customer what they said on the phone?
Only in a draft you read first, and only when the caller agreed to the transcript. Automatic replies may mention that a call happened, never its content.
Where does the AI process my mailbox?
The workspace shows a badge for the reply model and the search index. The mailbox always answers with the model you chose for your chatbot: pick a model marked EU there and everything stays in the EU.
Does the assistant read every attachment?
It reads text from PDF, Word, Excel, CSV and text files up to 5 MB, at most two per mail. Images, photos and archives are not read; the assistant then says the file could not be read and hands the mail to you.
Whose mails does the assistant learn my tone from?
Only from mails you sent earlier to the very person who is writing now. Mails to other customers are never used, and even from these examples the assistant takes the tone only, not prices or promises.
Try your email assistant
Get answers, write emails and keep track of conversations using your existing mailbox.
No credit card required · Email channel included in the 14-day trial