AI chatbot and phone assistant:customer questionshandled around the clock.

WebChatAgent is an omnichannel AI agent platform for website chat, WhatsApp, Instagram, Facebook Messenger, email, and phone. Its agents use your website and documents, retrieve data from connected systems, answer questions, capture leads, book appointments, and take calls in real time.

You can start with our Starter plan at no cost to test the platform and build your first chatbot. This plan includes limited messages and basic features. Paid plans start at €19 per month. For businesses with higher volumes and advanced needs, we offer flexible paid plans.

WebChatAgent is built for GDPR-compliant chatbot deployments: German primary hosting, a DPA, privacy controls and selectable EU models. Lawfulness depends on the operator's purpose, legal basis, configuration, provider choice and privacy information.

You create your chatbot without any coding: simply provide your website URL or upload documents (text files, Word documents, or PDFs). WebChatAgent reads and understands your content, then uses it to answer customer questions accurately. When someone asks a question, the chatbot finds the relevant information from your content and provides a helpful answer in natural language.

The Free plan includes 1 AI assistant, up to 100,000 characters of content ready for answers and 70 chat messages per month. One visitor question and its AI answer count as 2 messages. No credit card is required to start.

Yes! The AI agent is a fully multilingual chatbot and automatically responds in the language the user is communicating in. Whether your customers write in English, German, Spanish, French, or any other language, the AI agent will understand and respond naturally in that same language. This makes it perfect for international businesses and multilingual customer support.

Yes. With the Live Chat tool enabled, you or your team can join any active conversation in real-time from the Live Chat Dashboard. The chatbot pauses, you take control, and you hand it back when done. Human takeover is available on Standard plans and above; full Live Chat (with full agent features) is included on Premium and Enterprise.

After configuring your chatbot, WebChatAgent generates a simple code snippet (usually a JavaScript tag). You copy this snippet and paste it into the HTML code of your website. The chatbot will then appear as a widget on your page.

Yes. Connect your Meta Business Account and WhatsApp Business phone number in the dashboard. Customer messages on WhatsApp are answered automatically by the same chatbot that powers your website. WhatsApp integration is available on Premium plans and above.

Yes. With the AI phone assistant (phone add-on from the Basic plan, from €39/month with 100 minutes) the same AI answers incoming calls in real time: it replies from your knowledge base, books appointments in Google Calendar and transfers to your team when needed. Every channel uses the same knowledge base.

Yes. Connect a mailbox (e.g. info@) via IMAP/SMTP and the AI assistant answers incoming emails: in draft mode replies land in your mailbox for review, in direct send mode they go out automatically and are marked as AI-generated. Every reply knows the full prior correspondence with that sender. The email channel is included from the Premium plan.

Yes. The embedding page passes data such as customer name, contract, or case number via an HTML attribute (Customer=Acme Ltd;CustomerID=1023) or a JavaScript event – a login token works too. The AI uses the values in answers and for API and tool calls instead of asking for them. The data applies only to the current request, is not stored as its own record, and does not replace access control in your system.

Yes! Your chatbot can connect to other business tools and services. For example, it can book appointments in your calendar, add contacts to your CRM, send notifications, or retrieve information from your databases. This makes it a true assistant that can take action, not just provide information.

Before answering, the chatbot searches your uploaded content for relevant passages. If it cannot find reliable information there, it should say so instead of inventing an answer.

Your uploaded knowledge sources are stored securely and used only to answer questions through your chatbot. See our privacy information for details about storage, model providers, and data flows.

You can import your website from a URL and upload text files, Word documents, or PDFs as knowledge sources. The chatbot then uses this content when answering questions.

WebChatAgent is designed to be flexible. It supports leading cloud LLMs like Google Gemini, OpenAI, xAI Grok, and Mistral. We continuously update to the latest models to ensure optimal performance. You can select your preferred model in the chatbot settings.

The chatbot uses state-of-the-art AI models (like Google Gemini, OpenAI, xAI Grok, and Mistral) that have been trained to understand and communicate naturally. These AI systems read your content, understand customer questions, and generate helpful responses that sound human. They can also decide when to take actions like collecting contact information or connecting to other tools.

Traditional chatbots can only respond with pre-written answers. WebChatAgent is an AI assistant that understands your content, answers questions naturally, and can take real actions. It can collect leads, schedule callbacks, gather feedback, and even connect to your other business tools to complete tasks automatically - making it a true virtual assistant for your business.

Yes. The Leads tool collects name, email, and phone naturally during conversations and saves them to the Leads dashboard. The Action Bar (Standard plans and above) lets you build custom forms with 8 field types. To push leads to a CRM, use API Connectors or MCP integrations like Zapier.

Yes. Adjust colors, logo, avatar, position, welcome message, and persona name in the dashboard without coding. You can hide WebChatAgent branding in the widget starting on the Standard plan. A fully branded platform with your own domain is available through the separate White-Label plans.

No, you don't need your own API key on most plans. Each plan includes a message quota that covers all LLM costs (Gemini, OpenAI, xAI Grok, Mistral). Connecting your own API key to use beyond the included quota is available on the Enterprise plan.

You can extend your chatbot through multiple integration options: Connect to thousands of apps via Zapier, use the Model Context Protocol (MCP) for advanced AI integrations and custom tools, or build your own integrations using our API. The MCP standard enables your chatbot to interact with AI-native tools and services, while Zapier provides easy connections to popular business apps like email, CRM systems, and project management tools.

Upload documents that contain the information you want your chatbot to know. This could include product manuals, FAQ documents, policies, service descriptions, or any other text-based content. The more comprehensive and clear your content is, the better your chatbot can assist customers. You can update this content anytime to keep your chatbot's knowledge current.

Our chatbot uses advanced AI to understand your content deeply. It breaks down your information into manageable pieces, analyzes the meaning of each piece, and stores it in a way that makes it easy to find relevant answers. When a customer asks a question, the system quickly finds the most relevant information and uses AI to create a natural, helpful response.

Our technology understands the meaning behind questions, not just specific keywords. This means your chatbot can answer questions even when customers phrase them differently than your original content. It focuses on what customers actually mean, leading to more helpful and accurate responses.

To integrate the chatbot, add a code snippet to your site. Our WordPress plugin handles this step automatically.

Upgrade when you need Live Chat with human takeover, more AI agents, team member access, automatic website re-indexing, or higher message limits. The Standard plan is our most popular choice for growing businesses.

After registration, your chatbot automatically gets 14 days of Premium features, with no checkout required. During the trial, you can add up to 1 million characters from websites and documents. You then return to the Free plan; your saved content remains available.

Yes, absolutely. There are no long-term contracts. You can downgrade or cancel your subscription at any time from your account settings. Your chatbot and data remain accessible on the Free plan.