Question 1

What's included in the free chatbot plan?

Accepted Answer

The Free plan includes 1 AI agent, 100,000 characters of training data, AI Team Wiki, WhatsApp integration, and is free forever with no credit card required. It's perfect for getting started and testing WebChatAgent with your content.

Question 2

When should I upgrade my chatbot to a paid plan?

Accepted Answer

Upgrade when you need Live Chat with human takeover, more AI agents, team member access, automatic website re-indexing, or higher message limits. The Standard plan is our most popular choice for growing businesses.

Question 3

How does the 14-day free chatbot trial work?

Accepted Answer

After registration, your chatbot automatically gets 14 days of Premium features, no checkout needed. You can test all Premium features, with training data limited to 1 million characters during the trial. After the trial, you automatically return to the Free plan with no data loss.

Question 4

Can I cancel my chatbot subscription anytime?

Accepted Answer

Yes, absolutely. There are no long-term contracts. You can downgrade or cancel your subscription at any time from your account settings. Your chatbot and data remain accessible on the Free plan.

Question 5

What is WebChatAgent?

Accepted Answer

WebChatAgent is a platform for building and managing AI assistants for chat, WhatsApp and phone. It allows you to create assistants trained on your own data (using Retrieval-Augmented Generation - RAG), capable of using external systems or APIs (tools) and, as an AI phone assistant, answering calls in real time.

Question 6

How does the chatbot learn from my content?

Accepted Answer

Simply provide your website URL or upload documents (text files, Word documents, or PDFs). WebChatAgent reads and understands your content, then uses it to answer customer questions accurately. When someone asks a question, the chatbot finds the relevant information from your content and provides a helpful answer in natural language.

Question 7

How do I provide the right data for accurate chatbot answers?

Accepted Answer

Upload documents that contain the information you want your chatbot to know. This could include product manuals, FAQ documents, policies, service descriptions, or any other text-based content. The more comprehensive and clear your content is, the better your chatbot can assist customers. You can update this content anytime to keep your chatbot's knowledge current.

Question 8

How does the chatbot's smart learning technology work?

Accepted Answer

Our chatbot uses advanced AI to understand your content deeply. It breaks down your information into manageable pieces, analyzes the meaning of each piece, and stores it in a way that makes it easy to find relevant answers. When a customer asks a question, the system quickly finds the most relevant information and uses AI to create a natural, helpful response.

Question 9

Why can the chatbot understand questions even if they use different words?

Accepted Answer

Our technology understands the meaning behind questions, not just specific keywords. This means your chatbot can answer questions even when customers phrase them differently than your original content. It focuses on what customers actually mean, leading to more helpful and accurate responses.

Question 10

What data sources can I use to train my chatbot?

Accepted Answer

You can train your chatbot with website content (by providing URLs to be crawled), local text files (.txt), Word documents (.docx), and PDF files as data sources for the RAG functionality.

Question 11

Which AI models (LLMs) does the chatbot support?

Accepted Answer

WebChatAgent is designed to be flexible. It supports leading cloud LLMs like Google Gemini, OpenAI, xAI Grok, and Mistral. We continuously update to the latest models to ensure optimal performance. You can select your preferred model in the chatbot settings.

Question 12

What AI technology powers the chatbot?

Accepted Answer

The chatbot uses state-of-the-art AI models (like Google Gemini, OpenAI, xAI Grok, and Mistral) that have been trained to understand and communicate naturally. These AI systems read your content, understand customer questions, and generate helpful responses that sound human. They can also decide when to take actions like collecting contact information or connecting to other tools.

Question 13

Can the chatbot connect to other tools and services?

Accepted Answer

Yes! Your chatbot can connect to other business tools and services. For example, it can book appointments in your calendar, add contacts to your CRM, send notifications, or retrieve information from your databases. This makes it a true assistant that can take action, not just provide information.

Question 14

How can I extend my chatbot's capabilities?

Accepted Answer

You can extend your chatbot through multiple integration options: Connect to thousands of apps via Zapier, use the Model Context Protocol (MCP) for advanced AI integrations and custom tools, or build your own integrations using our API. The MCP standard enables your chatbot to interact with AI-native tools and services, while Zapier provides easy connections to popular business apps like email, CRM systems, and project management tools.

Question 15

What makes this different from a regular chatbot?

Accepted Answer

Traditional chatbots can only respond with pre-written answers. WebChatAgent is an AI assistant that understands your content, answers questions naturally, and can take real actions. It can collect leads, schedule callbacks, gather feedback, and even connect to your other business tools to complete tasks automatically - making it a true virtual assistant for your business.

Question 16

How do I integrate the chatbot on my website?

Accepted Answer

After configuring your chatbot, WebChatAgent generates a simple code snippet (usually a JavaScript tag). You copy this snippet and paste it into the HTML code of your website. The chatbot will then appear as a widget on your page.

Question 17

How long does it take to integrate the chatbot on my website?

Accepted Answer

The integration process takes only about 2-5 minutes. With our WordPress plugin, it is even faster as you do not need to manually add the code snippet to your website - the plugin handles everything automatically.

Question 18

Can I take over a chat from the AI chatbot?

Accepted Answer

Yes. With the Live Chat tool enabled, you or your team can join any active conversation in real-time from the Live Chat Dashboard. The chatbot pauses, you take control, and you hand it back when done. Human takeover is available on Standard plans and above; full Live Chat (with full agent features) is included on Premium and Enterprise.

Question 19

Does the chatbot work on WhatsApp?

Accepted Answer

Yes. Connect your Meta Business Account and WhatsApp Business phone number in the dashboard. Customer messages on WhatsApp are answered automatically by the same chatbot that powers your website. WhatsApp integration is available on Standard plans and above.

Question 20

Can the chatbot also answer phone calls?

Accepted Answer

Yes. With the AI phone assistant (phone add-on from the Basic plan, from €39/month with 100 minutes) the same AI answers incoming calls in real time: it replies from your knowledge base, books appointments in Google Calendar and transfers to your team when needed. Chat, WhatsApp and phone share one knowledge base.

Question 21

Can the chatbot capture leads or fill out forms?

Accepted Answer

Yes. The Leads tool collects name, email, and phone naturally during conversations and saves them to the Leads dashboard. The Action Bar (Standard plans and above) lets you build custom forms with 8 field types. To push leads to a CRM, use API Connectors or MCP integrations like Zapier.

Question 22

Can I customize the chatbot's appearance and branding?

Accepted Answer

Yes. Adjust colors, logo, avatar, position, welcome message, and persona name in the dashboard, no coding required. You can hide WebChatAgent branding in the widget starting on the Basic plan. A fully branded platform with your own domain is available through the separate White-Label plans.

Question 23

Can the chatbot give wrong answers or hallucinate?

Accepted Answer

The chatbot uses retrieval-augmented generation (RAG): answers are based on your uploaded content, not the LLM's general knowledge. It cannot invent facts from outside your data. If a question can't be answered from your content, the chatbot honestly says so instead of guessing.

Question 24

Do I need my own OpenAI or Gemini API key? Are LLM costs included?

Accepted Answer

No, you don't need your own API key on most plans. Each plan includes a message quota that covers all LLM costs (Gemini, OpenAI, xAI Grok, Mistral). Connecting your own API key to use beyond the included quota is available on the Enterprise plan.

Question 25

Is the chatbot GDPR-compliant?

Accepted Answer

Yes. The chatbot is GDPR-compliant. All data is hosted exclusively in Germany on EU servers. Your conversations and uploaded content are never used to train AI models, and a Data Processing Agreement (DPA / AVV) is available on request.

Question 26

How secure is my chatbot data?

Accepted Answer

Security is a priority. Data uploaded for RAG is stored in a secure database and solely used for answering questions through your chatbot.

Question 27

Is WebChatAgent free to use?

Accepted Answer

You can start with our Starter plan at no cost to test the platform and build your first chatbot. This plan includes limited messages and basic features. For businesses with higher volumes and advanced needs, we offer flexible paid plans.

Question 28

Does the AI agent support multiple languages?

Accepted Answer

Yes! The AI agent is multilingual and automatically responds in the language the user is communicating in. Whether your customers write in English, German, Spanish, French, or any other language, the AI agent will understand and respond naturally in that same language. This makes it perfect for international businesses and multilingual customer support.

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