A front desk that answers in multiple languages
Guests call when they need something: directions at 11 pm, a room for the weekend, the parking question. The AI answers from your knowledge base, captures reservation requests in a structured way and automatically speaks the caller's language.
- Answers questions on directions, parking and amenities
- Detects the guest's language and answers in it
- Reservation requests with dates, guests and wishes
- Covers the night and the check-in rush
Check-in at 3 pm, phone call at 11 pm
While the front desk checks guests in, the phone rings, and at night it keeps ringing. The AI answers: it handles the recurring questions about directions, breakfast times, parking or pets from your knowledge base, captures reservation requests with dates, number of guests and wishes and passes them to your team as a structured summary. International guests hear their own language, no keypad menu.
Features
What the AI takes off your house
Answers from your knowledge base
Directions, parking, amenities, breakfast, pets: the AI answers with the information from your website and documents.
Reservation requests, structured
Dates, room type, number of guests, special wishes: the AI asks for everything and sends the request to your team, neatly summarised.
Speaks the guest's language
The AI automatically detects which language the caller speaks and answers in it. No language menu, no keypad.
Reachable at night
After the last check-in the AI covers the phone: questions get answered, everything else is noted for the morning shift.
Transfers when it matters
Guest standing at a locked door? The AI puts the call through live to your on-call number.
Summary for the shift
Every call lands in the inbox as a transcript with summary, the morning shift sees what happened overnight.
Use Cases
Typical calls at the hotel
Room enquiry during check-in rush
Suitcases and phone calls pile up at check-in. The AI takes the room enquiry, the front desk stays with the guest.
How do we get to you?
Directions, parking garage, last train: the AI answers arrival questions immediately, even at 11 pm.
A call in French
The guest from Lyon asks about breakfast: the AI answers in French, without anyone on the team having to speak it.
Three in the morning
The front desk is unstaffed, the phone isn't: questions get answered, everything else is waiting for the morning shift as a summary.
FAQ
Frequently asked questions
It captures reservation requests in a structured way: dates, number of guests, room type, contact. Your team confirms the booking, so you keep control of occupancy and rates. Via API connectors the AI can additionally run queries against your systems.
It detects the caller's language automatically and answers in it, which covers the usual guest languages. No language menu, no keypad.
From your knowledge base: website, PDFs, documents. Breakfast times, parking, amenities, cancellation terms, you maintain the information once, the AI uses it on the phone.
The AI transfers live to a number you set, your on-call staff for example. Everything else is noted as a callback with name and request, the caller's number is captured automatically.
The phone add-on is available from the Basic plan, from €39/month with 100 minutes. For guesthouses and smaller houses that covers the routine calls well.
You forward your existing number, permanently, only at night or when nobody picks up. Or you rent a new number, SIP connection is possible too.
The front desk stays with the guest
Let the AI answer calls in multiple supported languages, including outside opening hours.