Can the AI book rooms directly?

It captures reservation requests in a structured way: dates, number of guests, room type, contact. Your team confirms the booking, so you keep control of occupancy and rates. Via API connectors the AI can additionally run queries against your systems.

Which languages does the AI speak?

It detects the caller's language automatically and answers in it, which covers the usual guest languages. No language menu, no keypad.

How does the AI know our house information?

From your knowledge base: website, PDFs, documents. Breakfast times, parking, amenities, cancellation terms, you maintain the information once, the AI uses it on the phone.

What if a guest urgently needs someone?

The AI transfers live to a number you set, your on-call staff for example. Everything else is noted as a callback with name and request, the caller's number is captured automatically.

What does it cost for a hotel?

The phone add-on is available from the Basic plan, from €39/month with 100 minutes. For guesthouses and smaller houses that covers the routine calls well.

How does it connect to our hotel phone?

You forward your existing number, permanently, only at night or when nobody picks up. Or you rent a new number, SIP connection is possible too.

Industry · Hotels & guesthouses

A front desk that answers in any language

Guests call when they need something: directions at 11 pm, a room for the weekend, the parking question. The AI answers from your knowledge base, captures reservation requests in a structured way and automatically speaks the caller's language.

Answers questions on directions, parking and amenities
Detects the guest's language and answers in it
Reservation requests with dates, guests and wishes
Covers the night and the check-in rush

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GDPR compliantHosted in GermanyLive in 10 minutes

Check-in at 3 pm, phone call at 11 pm

While the front desk checks guests in, the phone rings, and at night it keeps ringing. The AI answers: it handles the recurring questions about directions, breakfast times, parking or pets from your knowledge base, captures reservation requests with dates, number of guests and wishes and passes them to your team as a structured summary. International guests hear their own language, no keypad menu.

Features

What the AI takes off your house

Answers from your knowledge base

Directions, parking, amenities, breakfast, pets: the AI answers with the information from your website and documents.

Reservation requests, structured

Dates, room type, number of guests, special wishes: the AI asks for everything and sends the request to your team, neatly summarised.

Speaks the guest's language

The AI automatically detects which language the caller speaks and answers in it. No language menu, no keypad.

Reachable at night

After the last check-in the AI covers the phone: questions get answered, everything else is noted for the morning shift.

Transfers when it matters

Guest standing at a locked door? The AI puts the call through live to your on-call number.

Summary for the shift

Every call lands in the inbox as a transcript with summary, the morning shift sees what happened overnight.

Use Cases

Typical calls at the hotel

Room enquiry during check-in rush

Suitcases and phone calls pile up at check-in. The AI takes the room enquiry, the front desk stays with the guest.

How do we get to you?

Directions, parking garage, last train: the AI answers arrival questions immediately, even at 11 pm.

A call in French

The guest from Lyon asks about breakfast: the AI answers in French, without anyone on the team having to speak it.

Three in the morning

The front desk is unstaffed, the phone isn't: questions get answered, everything else is waiting for the morning shift as a summary.

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FAQ

Frequently asked questions

The front desk stays with the guest

Let the AI answer calls, in any language, at any hour. Set up in minutes.

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