The practice phone that helps reduce hold times
Monday, 8 am: appointment requests, prescription refills, callers on hold. The AI phone assistant can handle calls, offer available appointments from Google Calendar and capture prescription and referral requests as structured notes, while your front desk looks after the patients standing in front of it.
- Handles calls when the front desk is busy
- Books, moves and cancels appointments in Google Calendar
- Prescription and referral requests as structured notes
- No medical advice, put through to your team on request
Monday morning: 30 calls, two hands
The first hours decide how the day at the practice goes: appointment requests, prescription refills, cancellations, all at once, while patients wait at the desk. The AI takes the routine calls: it books appointments straight into Google Calendar, captures prescription and referral requests as structured notes and answers questions about consultation hours or directions from your knowledge base. Medical questions it does not answer, that is what your team is for.
Features
What the AI takes off your practice
Appointments without hold music
The AI checks free slots in Google Calendar and books, moves or cancels during the call.
Prescriptions & referrals, structured
Medication or specialist, name, callback number: the AI captures the request as a structured note, your team works through the list in one go.
Answers from your practice knowledge base
Consultation hours, holiday cover, what to bring to an appointment: the AI answers with the information from your website and documents.
No medical advice
The AI never answers health questions. It refers callers to your team or takes a callback request.
Handover to the team
If a caller wants to speak to the team, the AI transfers the call live to reception; everything else is recorded as a note. In emergencies it gives the emergency number 112 and makes no medical assessment.
Multilingual without a menu
The AI detects the caller's language automatically and answers in it, no keypad required.
Use Cases
Typical calls at the practice
The Monday wave
After the weekend the phone rings nonstop. The AI answers calls in parallel, reception stops racing the phone.
Prescription ran out
The classic in-between call: the AI takes medication and name, your team reviews and gets back, no sticky notes.
Cancel and rebook
Cancellations cost reception time and earn nothing. The AI cancels and offers the next free slot right away.
Call after closing time
Practice closed, phone still on: the AI answers questions about cover and opening hours and takes callback requests for the morning.
FAQ
Frequently asked questions
No, never. The AI handles organisation: appointments, prescription and referral requests, general practice questions. For health concerns it refers to your team or takes a callback request.
Through your Google Calendar: the AI checks free slots live, books during the call and can also move or cancel appointments.
The AI captures name, request and medication as a structured note and sends it to you in the email summary. Your team decides and calls back if anything is unclear.
The AI is no substitute for an emergency number and does not judge urgency. In emergencies it gives the emergency number 112. Callers who want to speak to the team are transferred live; outside consultation hours it shares the cover and on-call information from your knowledge base.
The phone add-on is available from the Basic plan, from €39/month with 100 minutes. Appointment booking and structured requests are included.
No audio is stored. Optionally you receive a transcript and summary by email. At the start of each call the AI discloses that it is an AI (EU AI Act).
Take the phone off reception's hands
Connect the calendar, forward the number and configure the AI for routine calls.