The AI organizes, your team advises
Opening hours, emergency duty, pre-orders: the AI takes the organizational calls so nobody at the counter has to grab the phone. Health advice it deliberately does not give, that stays with your pharmacists.
- Answers questions about opening hours and emergency duty
- Captures pre-orders as structured requests
- Turns availability questions into callbacks for your team
- No health advice: professional questions go to your staff
The phone rings, the queue waits
Every call at the counter interrupts a consultation. Yet most calls are pure organization: when are you open, who is on emergency duty, I'd like to pre-order something. Exactly these calls the AI takes over. It answers organizational questions from your knowledge base, captures pre-orders in a structured way and records availability questions as callback requests. One limit is built in: the AI does not advise on medication or health questions, that remains your team's job.
Features
What the AI handles for your pharmacy
Opening hours & emergency duty
The most common questions get answered instantly from your knowledge base, even on a Sunday at 10 pm.
Pre-orders, structured
The AI notes the requested product, name and callback number, the caller's number is picked up automatically. Your team checks and sets it aside.
Availability as a callback
'Do you have this in stock?' gets captured as a callback request, your team checks the shelf and gets back.
A clear line on advice
Questions about effects, dosage or interactions the AI does not answer, it refers to your staff or takes a callback.
Speaks the caller's language
The AI detects the language automatically and answers in it.
Discreet after every call
No audio is stored, a clear AI disclosure opens every call (EU AI Act). Optionally you get transcript and summary by email.
Use Cases
Typical calls the AI takes
Are you still open today?
Opening hours, holiday schedules, directions: answered instantly, without pulling anyone away from the counter.
Who is on emergency duty tonight?
The AI passes on the emergency duty information from your knowledge base, at night and on weekends too.
I'd like to pre-order
The AI captures the pre-order as a structured request, your team checks it and sets the item aside for pickup.
Is my medication in?
Availability and pickup questions become callback requests, your team answers after checking stock.
FAQ
Frequently asked questions
More calm at the counter
Let the AI take the organizational calls, your team advises the people in front of them.