WebChatAgent Academy

Impara a creare un chatbot AI che funziona davvero

Inizia dalla dashboard, aggiungi i tuoi contenuti, configura il widget e prova il chatbot finito. Le guide mostrano l’interfaccia reale e il risultato di ogni configurazione.

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23 tutorial

WebChatAgent dashboard tutorial: every menu explained
Getting started
EN · DE — Disponibile in inglese e tedesco
Beginner 54 min read

WebChatAgent dashboard tutorial: every menu explained

Click through all 27 dashboard areas and learn what each page is for, what a real record looks like and what to do next.

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Chatbot settings explained: model, prompt and security
Getting started
EN · DE — Disponibile in inglese e tedesco
Beginner 29 min read

Chatbot settings explained: model, prompt and security

A beginner-friendly field-by-field walkthrough with a real EU-model configuration, exact domain rules and two verified answer examples.

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How to train an AI chatbot on your website and PDFs
Knowledge base
EN · DE — Disponibile in inglese e tedesco
Beginner 15 min read

How to train an AI chatbot on your website and PDFs

A practical beginner guide to crawling your website, uploading a PDF and verifying that your chatbot answers from both sources.

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WebChatAgent data sources: every control explained
Knowledge base
EN · DE — Disponibile in inglese e tedesco
Beginner 27 min read

WebChatAgent data sources: every control explained

Understand the complete Data Sources workspace and maintain a reliable chatbot knowledge base without guesswork.

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How to customize an AI chatbot widget and embed it
Widget & experience
EN · DE — Disponibile in inglese e tedesco
Beginner 31 min read

How to customize an AI chatbot widget and embed it

A beginner-friendly field-by-field walkthrough with a real branded preview, grounded answer and production-ready floating-widget embed.

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How to install an AI chatbot in WordPress step by step
Integrations
EN · DE — Disponibile in inglese e tedesco
Beginner 28 min read

How to install an AI chatbot in WordPress step by step

A field-by-field WordPress setup with floating and inline placement, exact domain rules, a real test question and practical cache fixes.

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How to add a chatbot to WordPress with block, widget or shortcode
Integrations
EN · DE — Disponibile in inglese e tedesco
Beginner 30 min read

How to add a chatbot to WordPress with block, widget or shortcode

A detailed post-installation guide for choosing the right placement, configuring page-specific assistants and testing the complete visitor experience.

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Chatbot-to-human handoff: complete live chat workflow
Integrations
EN · DE — Disponibile in inglese e tedesco
Beginner 27 min read

Chatbot-to-human handoff: complete live chat workflow

A beginner-friendly end-to-end handoff with a real visitor, full agent context, delivered reply and grounded bot answer after closure.

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Chatbot analytics: KPIs, filters and conversion explained
Analytics & growth
EN · DE — Disponibile in inglese e tedesco
Beginner 31 min read

Chatbot analytics: KPIs, filters and conversion explained

Read every analytics card correctly, reproduce the calculation and turn one signal into a useful next action.

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How to find and fix chatbot knowledge gaps
Analytics & growth
EN · DE — Disponibile in inglese e tedesco
Beginner 27 min read

How to find and fix chatbot knowledge gaps

Turn real No Information questions into a prioritized, owned and repeatable knowledge-base improvement process.

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AI chatbot Knowledge Optimizer: complete tutorial
Optimization
EN · DE — Disponibile in inglese e tedesco
Advanced 30 min read

AI chatbot Knowledge Optimizer: complete tutorial

Use one fixed question set to diagnose the failing layer, make one controlled change and prove whether the answer actually improved.

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How to write a customer service chatbot system prompt
Optimization
EN · DE — Disponibile in inglese e tedesco
Intermediate 31 min read

How to write a customer service chatbot system prompt

Turn a vague support persona into measurable operating instructions, then prove that it answers known facts and safely declines unsupported claims.

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Best AI model for a chatbot: how to test and compare
Optimization
EN · DE — Disponibile in inglese e tedesco
Intermediate 26 min read

Best AI model for a chatbot: how to test and compare

Choose a chatbot model with your own questions, a simple scorecard and real side-by-side results instead of relying on model rankings.

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How to reduce AI chatbot hallucinations safely
Optimization
EN · DE — Disponibile in inglese e tedesco
Beginner 32 min read

How to reduce AI chatbot hallucinations safely

Trace one unsupported answer through active sources, extraction and retrieval checks, evidence rules and a final known-versus-unknown regression test.

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Chatbot lead capture: collect and manage qualified leads
Analytics & growth
EN · DE — Disponibile in inglese e tedesco
Beginner 28 min read

Chatbot lead capture: collect and manage qualified leads

Turn high-intent conversations into an owned, privacy-conscious lead workflow—and verify the data before anybody follows up.

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Chatbot feedback analytics: turn ratings into better answers
Analytics & growth
EN · DE — Disponibile in inglese e tedesco
Beginner 29 min read

Chatbot feedback analytics: turn ratings into better answers

Compare one negative and one positive rating, inspect the exact answer context and retest in a fresh session—without mistaking feedback for conversion.

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Proactive chatbot triggers: setup, examples and analytics
Widget & experience
EN · DE — Disponibile in inglese e tedesco
Intermediate 25 min read

Proactive chatbot triggers: setup, examples and analytics

Start helpful conversations from real visitor behavior with built-in anti-annoyance controls.

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How to connect an AI chatbot to a REST API without code
Integrations
EN · DE — Disponibile in inglese e tedesco
Beginner 35 min read

How to connect an AI chatbot to a REST API without code

Turn one plain-English request into a reviewed REST connector, then prove that the correct email reveals only approved fields while a wrong email reveals nothing.

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Pass customer context to an AI chatbot for ecommerce
Integrations
EN · DE — Disponibile in inglese e tedesco
Intermediate 28 min read

Pass customer context to an AI chatbot for ecommerce

Let a signed-in order page provide the current order ID, prove the connector uses it, replace it when the visitor switches orders and secure the production pattern.

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AI email assistant setup: drafts, auto-send and safety
Integrations
EN · DE — Disponibile in inglese e tedesco
Beginner 31 min read

AI email assistant setup: drafts, auto-send and safety

Connect a support mailbox, let AI prepare grounded email drafts and keep human review until your evidence supports narrow automation.

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How to create a private AI team wiki for employees
Teams & internal knowledge
EN · DE — Disponibile in inglese e tedesco
Beginner 33 min read

How to create a private AI team wiki for employees

Give employees one protected place to ask questions across approved internal documents, then prove access control and answer quality before launch.

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AI phone assistant setup: number, voice, rules and test
AI phone assistant
EN · DE — Disponibile in inglese e tedesco
Intermediate 32 min read

AI phone assistant setup: number, voice, rules and test

Configure the phone channel safely, verify one real text-simulator answer and keep activation blocked until audio, consent and routing pass a controlled test.

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How to set up a white label chatbot platform as an admin
Getting started
EN · DE — Disponibile in inglese e tedesco
Beginner 38 min read

How to set up a white label chatbot platform as an admin

A practical WL-admin workflow from the first platform check to a safely restricted test customer, verified customer view and exact cleanup.

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