First-level support that is never busy
The AI answers support calls around the clock: it knows your docs, checks the status of a request in your systems and only hands over the cases that truly need people.
- Answers standard questions instantly from your knowledge base
- Checks order or ticket status via API connectors
- Escalates complex cases with a clean handover to your team
- Reachable around the clock, several calls in parallel
Most support calls are routine
Where is my order, how do I reset my password, what does shipping cost: questions like these fill your team's day without anyone missing them. The AI hotline answers them instantly, in the caller's language. It pulls answers from your knowledge base, queries your systems when needed and writes a summary after every conversation. Your team only takes the cases where it is genuinely needed.
Features
What the AI hotline delivers
Answers from your docs
FAQ, manuals, website: the AI answers from the same knowledge base as your web chat, without guessing.
No queue, no hold music
Every call is answered immediately, even when ten come in at once.
Live status from your systems
Via API connectors the AI checks orders, tickets or contracts right in your tools.
Clean escalation
Complex cases get transferred to your team or captured as a callback with full details.
Summary after every call
Request, contact details and outcome land in your inbox by email, no paper notes.
Clear AI disclosure
At the start the AI discloses itself once (EU AI Act). No audio is stored.
Use Cases
Where the AI hotline takes the load
Online shops
Where is my parcel, how do returns work: the AI answers the classics and checks order status right in the shop system.
Software & SaaS
Passwords, invoices, basic settings: first level runs automatically, the team focuses on real bugs.
Property managers & services
Tenants and customers report issues around the clock, the AI captures them structured for the team.
Technical service
The AI clarifies model and symptoms, gives first guidance and files qualified cases for the team.
FAQ
Frequently asked questions
Support that is never busy
Let the AI answer the routine and give your team its time back for real cases.