Alternative to tawk.to: Comparison with WebChatAgent
A neutral, fact-based comparison of tawk.to and WebChatAgent for businesses evaluating AI-powered chat solutions.
Introduction
tawk.to and WebChatAgent both help businesses communicate with website visitors. tawk.to is known for its free live chat. WebChatAgent focuses on AI-powered automation. The key question: Do you need basic free chat, or smart AI that answers questions automatically?
What is tawk.to?
tawk.to offers a free live chat widget for websites. Your team answers questions in real-time through a dashboard or mobile app. The basic chat is free forever – they make money through paid add-ons like AI Assist ($29/month), removing branding ($19/month), and hiring their agents to answer for you.
It includes a ticketing system and basic knowledge base. For AI-powered automatic answers, you need the AI Assist add-on.
What is WebChatAgent?
WebChatAgent is a Germany-hosted AI chatbot that learns from your website automatically. Enter your URL, and AI crawls all your pages to answer customer questions 24/7. You can also upload documents (PDF, Word, Excel) to expand the knowledge base.
Key features include:
- Live Chat with Auto-Translation – When AI can't help, humans take over. Messages are automatically translated between languages.
- Knowledge Gap Detection – See which questions AI couldn't answer. Improve your content based on real customer needs.
- AI Team Wiki – Use the same AI for internal team questions about policies, processes, and how-to guides.
- API Connectors – Connect to any REST API for live data (inventory, orders, pricing, appointments).
- Multi-Channel – Website widget, WordPress plugin, WhatsApp integration. Instagram and Facebook Messenger coming soon.
- AI Product Advisor – Guide customers to the right products based on their needs.
- Callback Request Tool – Let customers request a callback when they prefer phone contact.
- Automatic Re-indexing – Website changes are detected and the knowledge base updates automatically.
Setup takes minutes: enter your URL, customize the appearance, embed the widget. No complex configuration needed.
Feature overview of both chat platforms.
Feature Comparison
The following table provides an overview of key features available in each platform.
| Feature | tawk.to | WebChatAgent |
|---|---|---|
| AI Chatbot | Add-on ($29/month) | Included in all plans (GPT-4/Gemini) |
| Knowledge Sources | Manual knowledge base, FAQs | Automatic website crawling, document uploads (PDF, Word, Excel) |
| Live Chat | Yes (free) | Yes (optional human takeover) |
| Remove Branding | $19/month add-on | Included in all paid plans |
| Channels | Website, Facebook Messenger | Website, WordPress, WhatsApp, internal wiki, Messenger & Instagram (coming soon) |
| API Connectors | JavaScript API, Webhooks | Yes (connect to any system for live data) |
| Ticketing System | Yes (built-in) | Via tools (leads, questions, callbacks) |
| Internal Knowledge Base | No | Yes (AI Team Wiki) |
| Auto-Translation | Manual translation add-on | Yes (automatic real-time translation) |
Features Only in WebChatAgent
WebChatAgent includes tools that tawk.to doesn't offer – even with paid add-ons:
Knowledge Gap Detection
See exactly which questions your chatbot couldn't answer. Fill gaps in your content and make your bot smarter over time.
Automatic Content Learning
The AI reads your website automatically. No manual FAQ setup. Upload documents and the bot knows the answers.
AI Team Wiki
Use the same AI for internal questions. Employees can ask about policies, procedures, or how-to guides. Password-protected.
API Connectors for Live Data
Show order status, account info, or ticket updates in the chat. Connect to WooCommerce, Shopify, or any system with an API.
Live Chat Auto-Translation
Support customers in any language. Messages are translated automatically in real-time. You write in your language, the customer reads in theirs.
AI Product Advisor
Works like a personal shopping assistant. "Which tie goes with a blue suit?" – The AI knows your products and gives smart recommendations.
Pricing Overview
tawk.to is "free" but costs add up with add-ons. WebChatAgent includes everything in clear, fixed plans.
tawk.to Pricing
- Unlimited chats
- Unlimited agents
- No AI chatbot
- tawk.to branding
- AI-powered responses
- Learn from knowledge base
- Manual content setup
- Still has branding (+$19)
- AI Assist ($29)
- Remove branding ($19)
- No website auto-learning
- No API connectors
WebChatAgent Pricing
- 350 messages/month
- AI included (GPT-4/Gemini)
- Auto website learning
- 50 pages indexing
- 350 messages/month
- 2 AI agents
- No branding
- Document uploads
- 2,500 messages/month
- Live chat + API connectors
- WhatsApp + AI Team Wiki
- Auto-translation
- 6,000 messages/month
- 10 AI agents
- 3,000 pages indexing
- Priority support
The "Free" Reality
tawk.to
- • Free live chat, but no AI
- • AI costs $29/month extra
- • Remove branding: +$19/month
- • Full package: $48/month
WebChatAgent
- • AI included in free plan
- • No branding in paid plans
- • Standard plan: €29/month (all features)
- • No hidden add-on costs
Note: Prices may change. Please refer to the official websites for the latest information.
When to Use Which Tool
tawk.to makes sense if you:
- Only need basic live chat with zero budget
- Have staff available 24/7 to answer manually
- Don't need AI to answer questions automatically
WebChatAgent is the better choice if you:
- Want AI to answer questions automatically, 24/7
- Don't want to set up FAQs manually (auto-learns from your website)
- Need live data in chats (order status, account info, bookings)
- Want one tool for customer support AND internal team questions
- Prefer transparent pricing without surprise add-on costs
Summary
tawk.to is free for basic live chat – but "free" becomes $48/month when you add AI and remove branding. WebChatAgent includes AI in every plan, learns from your website automatically, and costs €29/month for the full package with no hidden fees. For businesses that want automation and professional appearance, WebChatAgent delivers more value at a lower total cost.
Frequently Asked Questions
Why consider WebChatAgent as an alternative to tawk.to?
tawk.to's AI features cost $29/month extra. WebChatAgent includes AI (GPT-4/Gemini) in all plans – even the free one. Plus, WebChatAgent learns from your website automatically, while tawk.to requires manual FAQ setup.
Is tawk.to really free?
Basic live chat is free. But AI assistance costs $29/month and removing branding costs $19/month. For a professional AI chatbot without branding, tawk.to costs $48/month – more than WebChatAgent's €29 Standard plan.
Which is better for automated responses?
WebChatAgent. It reads your website automatically and can answer questions without manual FAQ setup. tawk.to's AI Assist requires you to build a knowledge base manually first.
Can I show order status in the chat?
With WebChatAgent, yes. API Connectors let you pull live data from WooCommerce, Shopify, or any system. Customers can ask "Where is my order?" and get real-time answers. tawk.to doesn't offer this.
Which is better for small businesses?
If you just need humans to chat manually, tawk.to's free plan works. If you want AI to handle questions automatically so you can focus on your business, WebChatAgent is better – and still affordable at €15/month.