WebChatAgent operates the primary platform in Germany, provides an Article 28 DPA and discloses provider-dependent processing paths.
Chatbots can process names, email addresses, order numbers and other personal information. Purpose, legal basis, provider choice, retention and clear notices therefore matter. WebChatAgent documents its German primary hosting, DPA and the difference between EU-processed and global providers; the operator remains responsible for a lawful configuration.
Fonctionnalités
According to the DPA, the platform, database and backups run with netcup in Germany. Selected AI and integration providers can add further processing paths.
Article 28 Data Processing Agreement, signed and available digitally, even before purchase on request.
Under the DPA, WebChatAgent does not use customer data for its own training or improvement of foundation AI models.
Retention periods and erasure requests must match the intended use and be checked against the current product and contractual processes.
Local proactive triggers work without persistent recognition. Optional personalization connects to the customer website CMP through tracking-consent.
Full documentation of which data flows where, ideal for Data Protection Impact Assessments (DPIA).
Use Cases
Patient data receives special protection. Limit the purpose and assess model choice, legal basis and possible transfers before deployment.
Professional secrecy requires an additional assessment. A DPA and EU model choices are inputs, not a blanket professional-law approval.
Regulated financial firms must assess DORA, outsourcing requirements and provider chains themselves. No blanket suitability claim is made.
EU hosting is often mandatory. Registered non-profits get 30 % off all paid plans.
Transparency, not a badge
The processing location depends on the selected AI, telephony and integration providers as well as the platform hosting.
According to the DPA, the application, database and backups are operated with netcup in Germany.
Suitable use cases can select options including EU regions for Vertex AI and Mistral as a European model provider.
OpenAI, Gemini AI Studio, xAI, telephony and external integrations can add further data flows and third-country transfers.
The widget accepts a consent state but does not replace the customer website's consent-management platform.
Technical and contractual safeguards can be reviewed, but they are not a blanket legal assurance.
FAQ
WebChatAgent provides German primary hosting, a DPA, documented safeguards and selectable EU models. Lawfulness depends on the operator's purpose, legal basis, configuration, provider choice and privacy information.
Understand data flows, model choice and the DPA before production use.
