The
Tidio alternative with real AI
Tidio is strong on live chat, weaker on the AI core. WebChatAgent is RAG-first, GDPR-compliant, and cheaper at the same depth.
Why businesses switch from Tidio
Tidio started as a live-chat product and added AI (Lyro) as a module. Good for pure live chat, but limited for companies that want to train a chatbot on their own documents — and expensive once AI messages, operator seats and add-ons stack up. WebChatAgent is RAG-first from the ground up: document upload, website crawling, Notion/Confluence connectors in the core — plus EU hosting and a clear compliance story.
Tidio vs. WebChatAgent side by side
| Feature | WebChatAgent | Tidio |
|---|---|---|
| Entry price (with AI) | from €15/month | $29 + AI add-on |
| AI core | RAG-first on your data | Lyro as add-on |
| Hosting | EU (Germany) | Multi-region |
| Document upload | PDF, DOCX, Notion, Confluence | Limited |
| API connectors | CRM, Webhooks, Shopify, HubSpot | Mostly e-commerce |
| White-label | Full white-label | Not available |
| WordPress plugin | Official plugin | Script embed only |
| GDPR / DPA | Both available | Region-dependent |
AI is core, not add-on
With WebChatAgent, AI and live chat come together in one plan, no extra licences.
Train directly on your own documents
Upload PDFs, Word docs, full Notion/Confluence workspaces — indexed automatically with source-cited answers.
Predictable pricing, no add-on surprises
Five clear tiers with a flat yearly discount. No per-resolution billing, no stacking add-ons.
Agencies and resellers welcome
Dedicated white-label tier with customer management, custom domains and reseller pricing per client.
From €15/month — AI included
Free for testing, Basic €15, Standard €29 (recommended for SMBs), Premium €69.
Compare pricingCommon questions
Yes, Tidio offers an export. WebChatAgent re-ingests your knowledge sources — chat history stays with Tidio.
AI chatbot with clear pricing
No add-on jungle. Start free, upgrade when needed.