The
Chatbase alternative from the EU
GDPR-compliant AI chatbot with RAG, hosted in Germany, white-label option — for a fair price from €15/month instead of $40+/month.
Why European businesses switch from Chatbase
Chatbase is a popular US-based AI chatbot provider. For companies in the EU, two issues arise: data processing outside the EU, and no Article-28-GDPR Data Processing Agreement by default. WebChatAgent solves both — EU hosting, signed DPA, plus features Chatbase doesn't offer: WordPress plugin, live-chat takeover with tickets, proactive triggers, and full white-label for agencies.
Chatbase vs. WebChatAgent side by side
| Feature | WebChatAgent | Chatbase |
|---|---|---|
| Entry price | from €15/month (Free available) | from $40/month (~€38) |
| Hosting & GDPR | Servers in Germany, DPA | US hosting, no EU DPA |
| UI languages | 8 languages incl. EN/DE/NL/ES/FR/IT | Primarily English |
| WordPress plugin | Official plugin included | Not available |
| Live-chat takeover | Built-in agent console with tickets | Not included |
| Proactive triggers | 9 trigger types | Limited |
| White-label | Full white-label on Enterprise | Logo removal only |
| API connectors | CRM, HubSpot, Webhooks, Shopify | Zapier only |
GDPR is non-negotiable in the EU
Chatbase processes data on US servers. For medical practices, law firms, tax advisors — any business handling personal data — that's a compliance blocker. WebChatAgent hosts exclusively in Germany, signs an Article-28 DPA, and doesn't train underlying LLMs on your data.
WordPress, WhatsApp and live chat — in one product
Chatbase is a bot-only product. As soon as you need a human takeover or WhatsApp, you need a second tool. WebChatAgent bundles live-chat takeover, ticket board, WhatsApp Business integration and an official WordPress plugin — one tool, one price.
White-label for agencies — seriously
Custom domain, custom email sender, custom branding colours, reseller pricing per client, and an agency dashboard. Typical agencies run 10–50 client bots in one workspace.
Fair pricing, no surprises
€15/month Basic, €29/month Standard (recommended for SMBs), €69/month Premium with unlimited agents. Chatbase starts at $40 and scales up quickly once you need multiple bots or higher message volume.
Fair entry, transparent tiers
Free for testing, Basic €15/month, Standard €29/month (recommended for SMBs), Premium €69/month, and Enterprise with white-label — all with 20 % yearly discount and no credit card on the Free tier.
See all plansCommon questions
Yes. You can re-ingest your knowledge sources (site URL, PDFs, documents). Our RAG engine handles the same formats as Chatbase — plus Notion, Confluence, DOCX.