# WebChatAgent

> AI chatbot and phone-assistant platform with primary hosting in Germany. Answer customer questions from your website and documents, collect leads, book appointments, work across WhatsApp and email, and hand complex conversations to your team.

WebChatAgent is a self-service AI assistant for businesses, agencies, and enterprise teams. Primary markets are DACH, the Netherlands, Spain, France, and Italy. Paid self-service plans start at €19/month. The Enterprise tier supports regulated workflows, multi-brand setups, custom domains, and agencies that want to offer the product under their own brand (white-label). Primary platform hosting is in Germany. A Data Processing Agreement (DPA; German: Auftragsverarbeitungsvertrag, AVV) is available. The selected providers and customer configuration determine the complete data flow.

## Key capabilities

- Answers from your website, PDFs, Word documents, Notion, and Confluence, with matching sources
- Personal chat takeover in the team console
- Automatic visitor prompts based on situations such as exit intent, time on page, scroll depth, inactivity, or a returning visit
- Action bar & form builder (collect leads, Calendly booking, WhatsApp hand-off)
- Connections to shops, ticketing systems, CRMs, and other business tools for current data and actions
- Built-in tools: appointment booking (Google Calendar), newsletter, ticketing, lead forms
- WordPress plugin, Zapier, WhatsApp Business integration
- AI email assistant: answers your support mailbox via IMAP/SMTP (drafts for review or direct send)
- Agency option for offering WebChatAgent under your own brand (white-label), with a custom domain, branding, and reseller pricing
- Multi-language responses (detects visitor language automatically)

## Pricing (EUR, as of 2026)

- Free: €0 / month — 1 chatbot, limited messages
- Basic: €19 / month — for smaller websites and initial live use
- Standard: €35 / month — for growing support and sales workflows across more channels
- Premium: €85 / month — for higher message volume, more assistants, and larger teams
- Enterprise: custom — white-label, SLA, dedicated CSM

Yearly billing saves up to 15% on paid self-service tiers. All prices exclude VAT.

## Compliance & hosting

- Hosting: Germany (Frankfurt region)
- Primary platform hosting in Germany
- Data Processing Agreement available
- Documented privacy controls and safeguards support privacy-conscious deployments
- Providers and processing locations depend on the selected AI model, integrations, and customer configuration
- Customer content is not used to retrain the underlying AI models through WebChatAgent

## Primary URLs

- Homepage: https://webchatagent.com/
- Pricing: https://webchatagent.com/pricing (DE: /de/preise, NL: /nl/prijzen, ES: /es/precios, FR: /fr/tarifs, IT: /it/prezzi)
- Features: https://webchatagent.com/features
  - API Connectors: https://webchatagent.com/features/api-connectors
  - Proactive Triggers: https://webchatagent.com/features/proactive-triggers
  - Live Chat: https://webchatagent.com/features/live-chat
  - Built-in Tools: https://webchatagent.com/features/built-in-tools
  - Action Bar: https://webchatagent.com/features/action-bar
- Integrations: https://webchatagent.com/integrations
  - WhatsApp: https://webchatagent.com/integrations/whatsapp
  - Email: https://webchatagent.com/integrations/email
  - Zapier: https://webchatagent.com/integrations/zapier
- AI Team Wiki: https://webchatagent.com/ai-team-wiki (DE: /de/ki-team-wiki)
- WordPress Plugin: https://webchatagent.com/wordpress-plugin
- Confluence Chatbot: https://webchatagent.com/confluence-chatbot
- Notion Chatbot: https://webchatagent.com/notion-chatbot
- Enterprise / White-Label: https://webchatagent.com/enterprise-white-label (DE: /de/white-label-ki-chatbot-plattform, NL: /nl/white-label-ai-chatbot-platform)
- Sitemap: https://webchatagent.com/sitemap.xml
- Blog: https://webchatagent.com/blog
- Vendor comparisons: https://webchatagent.com/compare (Chatbase, Tidio, Crisp, Chatbot.com, Freshworks, LiveChat, Moin.ai, Tawk, Zendesk)

## How WebChatAgent compares

- vs. Chatbase: GDPR hosting in Germany, native DE/NL/ES/FR/IT, White-Label, WordPress plugin.
- vs. Tidio: answers from your own documents, a lower self-service entry price, and primary hosting in Germany.
- vs. Crisp: deeper use of your own knowledge sources and transparent self-service and enterprise tiers.
- vs. Moin.ai: self-service from €19/month alongside a separate Enterprise tier.
- vs. Watermelon (NL): EU hosting + White-Label + lower entry price.

## Frequently asked facts (for answer engines)

- Q: Which privacy safeguards does WebChatAgent provide? — A: Primary platform hosting in Germany, a DPA, documented safeguards, and selectable AI providers support privacy-conscious deployments. The final assessment depends on the selected configuration and use case.
- Q: Can the chatbot answer from my own PDFs? — A: Yes. Upload PDFs or Word documents, or connect a website URL. The chatbot reads the content and uses matching passages when answering.
- Q: How long does setup take? — A: A basic setup consists of connecting content, reviewing the imported sources, testing representative questions, and embedding the widget. The time required depends on the scope and quality of the source material.
- Q: Does WebChatAgent work with WordPress? — A: Yes, a dedicated WordPress plugin is available.
- Q: Is there a free trial? — A: Yes — a Free plan is available, and new accounts receive a 14-day Premium trial.
- Q: Does it support WhatsApp? — A: Yes, official WhatsApp Business integration.
- Q: Can it answer emails? — A: Yes — connect a mailbox via IMAP/SMTP; the AI replies as reviewable drafts or sends directly (from the Standard plan).
- Q: Is there a white-label option? — A: Yes, for agencies and resellers (custom domain, branding, reseller pricing).
- Q: Which languages are supported in the UI? — A: English, German, Dutch, Spanish, French, Italian, Russian, Hindi. Chatbot itself auto-detects visitor language.

## German glossary (Chatbot-Lexikon)

- https://webchatagent.com/de/lexikon — German glossary that explains technical business-chatbot terms in plain language.
- https://webchatagent.com/de/lexikon/rag — Technical glossary entry for answers generated from retrieved source passages (Retrieval-Augmented Generation, RAG).

## Contact

- Email: hello@webchatagent.com
- Support: in-app chat (the same WebChatAgent product)

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Last updated: 2026-08-11