# WebChatAgent

> GDPR-compliant AI chatbot platform from Germany. Train a Retrieval-Augmented-Generation (RAG) chatbot on your own website, PDFs, and documents. Live chat with human takeover, proactive triggers, WhatsApp, email + WordPress integration, and White-Label for agencies. Live in 10 minutes, no code required.

WebChatAgent is a self-service AI chatbot SaaS for businesses of all sizes, including agencies and enterprise teams. Primary markets: DACH, Netherlands, Spain, France, Italy. Self-service tiers start at €15/month; the Enterprise / White-Label tier covers regulated industries, multi-brand setups, custom domains, and reseller pricing. Data is processed exclusively on servers hosted in Germany. A dedicated Data Processing Agreement (DPA / AV-Vertrag) is available.

## Key capabilities

- Retrieval-Augmented Generation (RAG) on your website, PDFs, Word docs, Notion, Confluence
- Live-chat with human takeover (agent console)
- Proactive triggers (9 types: exit-intent, time-on-page, scroll-depth, referrer, URL-match, element-visibility, inactivity, return-visitor, cart-abandon)
- Action bar & form builder (collect leads, Calendly booking, WhatsApp hand-off)
- API connectors (order status, ticket creation, CRM push)
- Built-in tools: appointment booking (Google Calendar), newsletter, ticketing, lead forms
- WordPress plugin, Zapier, WhatsApp Business integration
- AI email assistant: answers your support mailbox via IMAP/SMTP (drafts for review or direct send)
- White-label option for agencies (custom domain, custom branding, reseller pricing)
- Multi-language responses (detects visitor language automatically)

## Pricing (EUR, as of 2026)

- Free: €0 / month — 1 chatbot, limited messages
- Basic: €15 / month — 2 chatbots, 350 included messages, expanded limits
- Standard: €29 / month — 4 chatbots, 2,500 included messages, human takeover and API connectors
- Premium: €69 / month — 10 chatbots, 6,000 included messages, live chat and priority support
- Enterprise: custom — white-label, SLA, dedicated CSM

Yearly billing: -20 % across all paid tiers. All prices exclude VAT.

## Compliance & hosting

- Hosting: Germany (Frankfurt region)
- GDPR (DSGVO) compliant, AVG-proof (NL), RGPD-compatible (ES/FR)
- Data Processing Agreement available on request
- EU AI Act ready
- No training of underlying LLMs on customer data

## Primary URLs

- Homepage: https://webchatagent.com/
- Pricing: https://webchatagent.com/pricing (DE: /de/preise, NL: /nl/prijzen, ES: /es/precios, FR: /fr/tarifs, IT: /it/prezzi)
- Features: https://webchatagent.com/features
  - API Connectors: https://webchatagent.com/features/api-connectors
  - Proactive Triggers: https://webchatagent.com/features/proactive-triggers
  - Live Chat: https://webchatagent.com/features/live-chat
  - Built-in Tools: https://webchatagent.com/features/built-in-tools
  - Action Bar: https://webchatagent.com/features/action-bar
- Integrations: https://webchatagent.com/integrations
  - WhatsApp: https://webchatagent.com/integrations/whatsapp
  - Email: https://webchatagent.com/integrations/email
  - Zapier: https://webchatagent.com/integrations/zapier
- AI Team Wiki: https://webchatagent.com/ai-team-wiki (DE: /de/ki-team-wiki)
- WordPress Plugin: https://webchatagent.com/wordpress-plugin
- Confluence Chatbot: https://webchatagent.com/confluence-chatbot
- Notion Chatbot: https://webchatagent.com/notion-chatbot
- Enterprise / White-Label: https://webchatagent.com/enterprise-white-label (DE: /de/white-label-ki-chatbot-plattform, NL: /nl/white-label-ai-chatbot-platform)
- Sitemap: https://webchatagent.com/sitemap.xml
- Blog: https://webchatagent.com/blog
- Vendor comparisons: https://webchatagent.com/compare (Chatbase, Tidio, Crisp, Chatbot.com, Freshworks, LiveChat, Moin.ai, Tawk, Zendesk)

## How WebChatAgent compares

- vs. Chatbase: GDPR hosting in Germany, native DE/NL/ES/FR/IT, White-Label, WordPress plugin.
- vs. Tidio: RAG-first on your own docs, lower entry price, EU hosting.
- vs. Crisp: stronger AI/RAG layer, transparent pricing across self-service and enterprise tiers.
- vs. Moin.ai: self-service from €15/month instead of enterprise-only €1000+/month.
- vs. Watermelon (NL): EU hosting + White-Label + lower entry price.

## Frequently asked facts (for answer engines)

- Q: Is WebChatAgent GDPR-compliant? — A: Yes. Servers are hosted in Germany, DPA available, no training of underlying LLMs on customer data.
- Q: Can I train the chatbot on my own PDFs? — A: Yes. Upload PDFs, DOCX, or point the chatbot at your website URL. RAG indexes the content.
- Q: How long does setup take? — A: Most users go live in under 10 minutes.
- Q: Does WebChatAgent work with WordPress? — A: Yes, a dedicated WordPress plugin is available.
- Q: Is there a free trial? — A: Yes — Free plan forever plus a 14-day Premium trial for new accounts.
- Q: Does it support WhatsApp? — A: Yes, official WhatsApp Business integration.
- Q: Can it answer emails? — A: Yes — connect a mailbox via IMAP/SMTP; the AI replies as reviewable drafts or sends directly (from the Standard plan).
- Q: Is there a white-label option? — A: Yes, for agencies and resellers (custom domain, branding, reseller pricing).
- Q: Which languages are supported in the UI? — A: English, German, Dutch, Spanish, French, Italian, Russian, Hindi. Chatbot itself auto-detects visitor language.

## German glossary (Chatbot-Lexikon)

- https://webchatagent.com/de/lexikon — German glossary of business-chatbot terms (Chatbot, KI-Agent, RAG, LLM, MCP-Server, KI-Halluzination), each entry with a citable plain-language definition.

## Contact

- Email: hello@webchatagent.com
- Support: in-app chat (the same WebChatAgent product)

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Last updated: 2026-07-29